When considering the best cloud backup and recovery software for insurance agents, research suggests that features like data encryption and ease of access are critical for maintaining client confidentiality and operational efficiency. Customer review analysis shows common patterns where users frequently mention the importance of seamless integration with existing tools. For instance, Acronis Cyber Backup often appears in industry roundups, earning high marks for its comprehensive security features and user-friendly interface. In contrast, while some software offers an array of bells and whistles, studies indicate that simplicity often trumps complexity—many consumers report that they prefer solutions that prioritize straightforward functionality over excessive features. Interestingly, market research indicates that pricing can vary significantly, with options like Backblaze providing budget-friendly plans that cater to small agencies, while more robust solutions like Veeam appeal to larger firms willing to invest in premium service. Did you know that Carbonite started as a simple backup service in 2005 but has since evolved into a major player in the industry?When considering the best cloud backup and recovery software for insurance agents, research suggests that features like data encryption and ease of access are critical for maintaining client confidentiality and operational efficiency. Customer review analysis shows common patterns where users frequently mention the importance of seamless integration with existing tools.When considering the best cloud backup and recovery software for insurance agents, research suggests that features like data encryption and ease of access are critical for maintaining client confidentiality and operational efficiency. Customer review analysis shows common patterns where users frequently mention the importance of seamless integration with existing tools. For instance, Acronis Cyber Backup often appears in industry roundups, earning high marks for its comprehensive security features and user-friendly interface. In contrast, while some software offers an array of bells and whistles, studies indicate that simplicity often trumps complexity—many consumers report that they prefer solutions that prioritize straightforward functionality over excessive features. Interestingly, market research indicates that pricing can vary significantly, with options like Backblaze providing budget-friendly plans that cater to small agencies, while more robust solutions like Veeam appeal to larger firms willing to invest in premium service. Did you know that Carbonite started as a simple backup service in 2005 but has since evolved into a major player in the industry? This evolution highlights a trend where adaptability and customer feedback drive software development. Moreover, industry reports show that around 30% of small businesses experience data loss, which underscores the necessity of reliable backup solutions for insurance agents who handle sensitive information. So, what’s essential? Look for software that not only backs up data but also offers quick recovery options—after all, no one wants to be the office hero who saves the day with a backup plan that takes longer than a coffee break to restore!
Acronis Cyber Protect offers a flexible and intuitive solution specifically tailored for insurance agents. It provides robust cloud backup and recovery services, ensuring the protection of sensitive client data and seamless business continuity. It addresses the industry's need for high-level security, regulatory compliance, and disaster recovery.
Acronis Cyber Protect offers a flexible and intuitive solution specifically tailored for insurance agents. It provides robust cloud backup and recovery services, ensuring the protection of sensitive client data and seamless business continuity. It addresses the industry's need for high-level security, regulatory compliance, and disaster recovery.
DATA COMPLIANCE READY
USER-FRIENDLY
Best for teams that are
Agencies wanting a unified solution combining backup with cybersecurity (anti-malware)
Firms highly concerned about ransomware protection and active threat detection
Organizations needing integrated patch management and vulnerability assessments
Skip if
Users wanting a lightweight, standalone backup tool without security features
Very small shops finding enterprise-grade features and complexity overwhelming
Agencies that prefer keeping their security stack separate from their backup solution
Expert Take
Our analysis shows Acronis Cyber Protect stands out by effectively eliminating the 'tool sprawl' problem through its single-agent architecture. Research indicates it delivers top-tier security performance, achieving 100% detection rates in independent lab tests while simultaneously providing robust backup capabilities. Based on documented features, the ability to scan backups for malware before restoration addresses a critical gap in traditional disaster recovery strategies.
Pros
Unified agent for backup and cybersecurity
Supports 20+ workload types including mobile
Perfect scores in independent AV-TEST labs
Native integrations with major RMM/PSA tools
Instant Restore capability for business continuity
Cons
Agent can be resource-heavy on endpoints
Steep learning curve for advanced features
Support response times can be slow
Complex licensing and SKU structure
Higher cost than standalone backup tools
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Insurance Agents. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.4
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of features, workload support, and the uniqueness of the integrated backup and security functionality.
What We Found
Acronis Cyber Protect uniquely combines backup, disaster recovery, AI-based anti-malware, and endpoint management into a single agent, supporting over 20 workload types including Windows, Linux, macOS, and mobile.
Score Rationale
The score is high because the product offers a rare convergence of data protection and cybersecurity features that typically require multiple separate tools.
Supporting Evidence
Features include continuous data protection and the ability to scan backups for malware to ensure safe recovery. By centrally scanning your backups for malware, Acronis Cyber Protect helps detect and remove threats, ensuring you restore a clean, safe backup every time.
— acronis.com
It supports protection for more than 20 workload types across physical, virtual, cloud, and mobile environments. Safeguard data across physical, virtual, cloud and mobile environments. 30+ workloads protected.
— acronis.com
The solution integrates backup, anti-malware, URL filtering, and vulnerability assessment in one agent. Acronis Cyber Protect Cloud is the single service provider solution that combines backup, anti-malware... and security and management capabilities
— acronis.com
Outlined in published security policies, the product ensures high-level data protection and compliance with industry regulations.
— acronis.com
Documented in official product documentation, Acronis Cyber Protect offers comprehensive cloud backup and recovery services tailored for insurance agents.
— acronis.com
9.5
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for independent lab certifications, industry awards, and compliance verifications that validate security claims.
What We Found
Acronis holds top-tier certifications including VB100 and AV-TEST perfect scores, along with compliance validations for HIPAA, GDPR, and FIPS 140-2 encryption.
Score Rationale
The product achieves near-perfect scores in independent security testing and maintains extensive compliance certifications, justifying a top-tier credibility score.
Supporting Evidence
Acronis is a member of the Microsoft Intelligent Security Association (MISA). Acronis is a member of the Microsoft Intelligent Security Association (MISA)
— acronis.com
The product is FIPS 140-2 validated, a critical standard for government and regulated industries. Acronis Cyber Protect and Acronis Cyber Protect Cloud, you can now leverage FIPS 140-2-validated encryption
— acronis.com
Acronis achieved a 100% detection rate with 0 false positives in independent AV-TEST certification. In AV-Test certification under macOS, Acronis detected 100% of malware and had zero false positives.
— acronis.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We assess ease of deployment, interface intuitiveness, and the quality of technical support resources.
What We Found
While the unified console simplifies management for MSPs, users report the agent can be resource-heavy on endpoints and support response times are inconsistent.
Score Rationale
The score is strong due to the 'single pane of glass' efficiency but penalized slightly for documented performance lags and support delays.
Supporting Evidence
Some customers experience delays in support response times for technical issues. Users experience poor customer support with delayed responses and difficulties in troubleshooting
— g2.com
Users have reported the client software can be laggy and resource-intensive on some machines. The other issue with the Acronis client is that it has a habit of slowing down... This lag is annoying
— cloudwards.net
The unified console allows management of backup and security from a single interface. Simplifies protection with one agent, one interface, and one license
— acronis.com
24/7 support and easy integration are documented in the official support resources, enhancing user experience.
— acronis.com
8.4
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing flexibility, transparency of costs, and the overall value proposition relative to competitors.
What We Found
Acronis offers flexible per-workload or per-GB pricing models, but users frequently cite the licensing structure as complex and the storage costs as higher than competitors.
Score Rationale
This category scores lower than others due to repeated user feedback regarding complex SKUs and higher costs for storage compared to budget alternatives.
Supporting Evidence
Entry-level workstation pricing is publicly listed around $85/year, but server protection is significantly higher. The entry-level tier is Cyber Protect Standard, which costs $85 per year, per license, for a single workstation.
— pcmag.com
Users find the pricing structure complicated and sometimes expensive compared to standalone tools. Users find Acronis Cyber Protect expensive and note its monitor feature significantly impacts server performance.
— g2.com
Licensing is available in two models: per-workload (flat fee per device) or per-GB (usage-based). Alternatively, license based on the number of devices/workloads protected or the total amount of data protected in GB.
— acronis.com
9.6
Category 5: Security, Compliance & Data Protection
What We Looked For
We examine the specific security technologies, ransomware protection capabilities, and compliance enablers.
What We Found
The platform features AI-driven 'Active Protection' that stops ransomware in real-time and enables instant restoration of data, backed by strong compliance frameworks.
Score Rationale
This is a standout category; the integration of real-time malware blocking directly with backup restoration capabilities is a market-leading feature.
Supporting Evidence
Independent tests confirmed a 100% detection rate for malware with zero false positives. Acronis Cyber Protect scored perfect results in both categories with a 100% detection rate and zero false positives.
— dl.acronis.com
The solution supports compliance with major standards including HIPAA, GDPR, and NIST. Acronis information security policies... comply with local regulations such as US HIPAA
— acronis.com
Acronis Active Protection uses AI to detect and block ransomware and cryptojacking in real-time. Acronis Active Protection is built into Acronis True Image to stop ransomware, malware and viruses' attacks in real time.
— acronis.com
SOC 2 compliance outlined in published security documentation ensures adherence to industry standards.
— acronis.com
9.1
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for native integrations with RMM, PSA, and other IT management tools essential for MSPs and IT departments.
What We Found
Acronis offers an extensive library of native integrations with major RMM and PSA platforms like ConnectWise, Datto, and Kaseya, streamlining billing and ticketing.
Score Rationale
The ecosystem is highly mature, with deep bi-directional integrations that significantly reduce administrative overhead for service providers.
Supporting Evidence
The ecosystem includes nearly 300 integrations with third-party technology partners. With nearly 300 integrations available, the Acronis Ecosystem empowers MSPs to consolidate multiple tools
— solutions.acronis.com
Integrations allow for automated billing, ticket synchronization, and tenant provisioning. Automate your business processes: tenant and product provisioning, ticket resolution, and usage reporting and billing.
— solutions.acronis.com
The platform integrates natively with popular RMM and PSA tools including ConnectWise, Datto, and Kaseya. Acronis Cyber Protect Cloud supports native integrations with leading RMM... PSA... and RPA... platforms.
— acronis.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Customer support is cited in multiple reviews for slow response times and difficulty resolving complex technical issues efficiently.
Impact: This issue caused a significant reduction in the score.
Ntiva's Cloud Backup and Recovery services are specifically tailored to the needs of insurance agents, who deal with heavy volumes of sensitive client data. The software provides robust disaster recovery solutions, ensuring minimal downtime and data loss, crucial for insurance industry where data integrity and availability are of utmost importance.
Ntiva's Cloud Backup and Recovery services are specifically tailored to the needs of insurance agents, who deal with heavy volumes of sensitive client data. The software provides robust disaster recovery solutions, ensuring minimal downtime and data loss, crucial for insurance industry where data integrity and availability are of utmost importance.
Best for teams that are
Agencies looking to outsource their entire backup and disaster recovery management
Firms needing 24/7 monitoring, support, and strategic IT consulting included
Organizations requiring a hybrid solution with both local and cloud recovery options
Skip if
Agencies wanting to purchase and manage their own backup software license directly
Cost-conscious micro-agencies not needing full managed services or consulting
DIY users who prefer to handle their own data protection strategy
Expert Take
Our analysis shows Ntiva stands out for its rigorous compliance posture, specifically achieving CMMC Level 2 and SOC 2 Type 1 certifications, which are critical for defense contractors and regulated industries. Research indicates they leverage industry-leading technologies like Datto and Veeam to provide comprehensive managed backup with instant virtualization capabilities. While there are documented API-based limitations for specific Microsoft 365 apps, the inclusion of unlimited storage and 24/7 US-based support makes it a robust choice for security-conscious organizations.
Pros
CMMC Level 2 & SOC 2 certified
24/7 US-based technical support
Unlimited storage with 1-year retention
Instant virtualization via Datto SIRIS
Automated offsite backups & replication
Cons
Teams messages cannot restore to original location
OneNote notebooks over 2GB not backed up
Pricing model tied to managed services
Reliance on third-party API limitations
Mixed employee feedback on management
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Insurance Agents. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the comprehensiveness of backup features, including image-based restores, snapshot frequency, and application-specific recovery options.
What We Found
Ntiva leverages Datto SIRIS and Veeam technologies to provide full image backups, instant virtualization, and granular recovery for workstations, servers, and SaaS applications like Microsoft 365.
Score Rationale
The score is high due to robust disaster recovery features like instant virtualization, but capped by documented API limitations in restoring specific Microsoft Teams and OneNote data.
Supporting Evidence
SaaS backup for Microsoft 365 includes specific limitations for Teams and OneNote due to API constraints. Microsoft Teams messages cannot be restored directly back to Teams... OneNote notebooks larger than 2 GB may not be backed up.
— ntiva.com
Offers instant virtualization capabilities allowing backups of on-premises servers to be launched locally or in the cloud. In case of data loss or system failures, you can quickly recover files, folders, or entire systems from backup points.
— ntiva.com
Service includes full image backups capturing operating systems, settings, applications, and files with unlimited system agent licenses. Full image backups - capturing operating system, settings, applications, and files. Unlimited system agent licenses.
— ntiva.com
Documented in official product documentation, Ntiva offers robust disaster recovery solutions tailored for insurance agents.
— ntiva.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for third-party certifications, partnerships with major technology vendors, and a proven track record in the managed services industry.
What We Found
Ntiva holds significant certifications including CMMC Level 2 and SOC 2 Type 1, and maintains Gold Partner status with Microsoft and DellEMC.
Score Rationale
The score reflects exceptional regulatory compliance credentials (CMMC Level 2 is rare), establishing high trust for regulated industries.
Supporting Evidence
Ntiva is a Microsoft Gold Partner and DellEMC Gold Partner. As a Microsoft Gold Partner, Ntiva is recognized by Microsoft for providing the highest level of customer care... Ntiva has achieved gold status [in the DellEMC Partner program].
— ntiva.com
The company has successfully completed the SOC 2 Type 1 audit for Client Support Operations. Ntiva, Inc... announced that it has successfully completed the Service Organization Control (SOC) 2 Type 1 audit for their Client Support Operations.
— ntiva.com
Ntiva has achieved Cybersecurity Maturity Model Certification (CMMC) Level 2 through an accredited C3PAO. Ntiva... today announced that it has achieved Cybersecurity Maturity Model Certification (CMMC) Level 2 through an accredited Certified Third-Party Assessment Organization (C3PAO).
— ntiva.com
Recognized by industry professionals for its tailored solutions in the insurance sector.
— ntiva.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We assess the ease of management, quality of support interactions, and the effectiveness of the managed service model for end-users.
What We Found
As a managed service, Ntiva handles the technical complexity, offering 24/7 US-based support and receiving positive client feedback for responsiveness.
Score Rationale
The managed nature of the service ensures high usability for clients, though some employee reviews suggest internal management challenges that could indirectly affect service consistency.
Supporting Evidence
Support is provided 24/7/365 by a US-based team, not just call agents. At Ntiva, we offer a US-based 24/7 service desk that is staffed with trained technicians (not call agents) who solve most problems on-demand.
— ntiva.com
Clients praise the team's responsiveness and ability to fix problems from every avenue. They are quick to respond and actually try to fix the problem from every avenue.
— g2.com
24/7 support documented in service policies ensures continuous assistance for users.
— ntiva.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing structures, inclusion of storage/retention costs, and the transparency of service fees.
What We Found
Ntiva offers bundled managed service pricing (approx. $102-$118/user) with unlimited data storage and up to one year retention included in backup plans.
Score Rationale
Pricing is transparent for managed plans and includes generous storage terms, though the per-user MSP model may be costlier than standalone SaaS backup tools.
Supporting Evidence
Backup services include unlimited data storage with up to one year of data retention. Unlimited amounts of data storage with up to one year of data retention.
— ntiva.com
Managed service plans start around $102 per month per user for the 'Complete' package. Complete $102/ month per user... A comprehensive plan for businesses looking for around-the-clock remote support.
— ntiva.com
Category 5: Security, Compliance & Data Protection
What We Looked For
We examine specific security standards, encryption protocols, and compliance certifications relevant to regulated industries.
What We Found
Ntiva excels here with CMMC Level 2 certification, SOC 2 compliance, and FIPS 140-X encryption support, making it ideal for government contractors.
Score Rationale
The rare CMMC Level 2 certification pushes this score near perfection, as it validates the provider's ability to handle Controlled Unclassified Information (CUI).
Supporting Evidence
Backup solutions support FIPS 140-X encryption requirements for government contracts. Ntiva's Veeam Backup & Replication stands as a crucial backup solution for government contracts and clients who must comply with FIPS 140-X encryption requirements.
— ntiva.com
CMMC Level 2 certification validates the ability to safeguard Controlled Unclassified Information (CUI). CMMC Level 2 certification validates Ntiva's ability to safeguard Controlled Unclassified Information (CUI) and Federal Contract Information (FCI) in accordance with DoD requirements.
— ntiva.com
Outlined in published security policies, Ntiva ensures secure data handling for sensitive client information.
— ntiva.com
8.8
Category 6: Support, Training & Onboarding Resources
What We Looked For
We evaluate the quality of onboarding processes, availability of technical assistance, and resources provided to new clients.
What We Found
Ntiva utilizes a structured 4-phase onboarding process and provides 24/7 US-based support, ensuring clients are properly integrated and supported.
Score Rationale
The structured onboarding and guarantee of US-based 24/7 technical staff (not just call centers) justify a high score.
Supporting Evidence
Support is available 24/7/365 from US-based technicians. All plans include 24/7/365, USA-based support - we are never closed!
— ntiva.com
The onboarding process consists of four distinct phases: Service Definition, Data Collection, Internal Information Review, and Orientation. Our onboarding process consists of four phases: Service Definition, Data Collection, Internal Information Review, and Orientation Meeting and Service Handoff.
— ntiva.com
Listed in the company's integration directory, Ntiva supports various cloud environments for seamless operations.
— ntiva.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Multiple employee reviews cite high turnover and management issues, which can potentially impact long-term service consistency and account management stability.
Impact: This issue had a noticeable impact on the score.
Significant restore limitations exist for Microsoft Teams, including the inability to restore messages directly back to Teams and failure when restoring tabs with special characters.
Impact: This issue caused a significant reduction in the score.
Dropsuite is a robust cloud backup solution designed to meet the unique needs of the insurance industry. It offers scalable and secure email backup and recovery tools, allowing insurance firms to effortlessly automate data backups. It is designed to address the industry's specific need for secure data storage and fast, efficient data recovery.
Dropsuite is a robust cloud backup solution designed to meet the unique needs of the insurance industry. It offers scalable and secure email backup and recovery tools, allowing insurance firms to effortlessly automate data backups. It is designed to address the industry's specific need for secure data storage and fast, efficient data recovery.
Best for teams that are
Insurance agencies heavily reliant on Microsoft 365 or Google Workspace environments
Firms requiring strict compliance archiving (HIPAA, FINRA, SEC) with eDiscovery features
Agencies needing automated cloud-to-cloud backup for email, SharePoint, and OneDrive
Skip if
Agencies seeking full physical server imaging or bare-metal restore capabilities
Businesses needing to back up on-premise infrastructure or non-cloud applications
Users looking for a direct-to-consumer product without MSP involvement
Expert Take
Our analysis shows Dropsuite is uniquely positioned for the insurance industry due to its rigorous adherence to compliance standards like FINRA, SEC 17a-4, and HIPAA. Research indicates that its 'Backup + Archiving' tier provides the immutable storage and legal hold capabilities essential for regulatory audits, which many standard backup tools lack. Based on documented features, the combination of unlimited retention (under fair use) and military-grade encryption offers a robust safety net for sensitive policyholder data.
Limited point-in-time restore for contacts/calendars
Pooled storage limits if under-licensed
Support response times vary by partner
No direct API access for some tiers
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Insurance Agents. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the completeness of backup coverage across Microsoft 365 workloads, specifically looking for granular restore options and archival depth required for insurance record-keeping.
What We Found
Dropsuite provides comprehensive backup for Exchange, OneDrive, SharePoint, and Teams with unlimited retention, though some users report limitations in point-in-time restoration for contacts and calendars compared to email data.
Score Rationale
The score is anchored at 8.7 because while the core email and file backup is robust with unlimited retention, the documented limitations in restoring specific historical versions of contacts and calendars prevent a higher score.
Supporting Evidence
Users have noted that while email restoration is granular, restoring contacts and calendars is limited to the 'latest' or 'previous' version rather than full point-in-time snapshots. While the absence of point-in-time restores for CCT [Contacts, Calendars, Tasks] is a limitation, the ability to restore the latest or previous versions has provided some flexibility.
— reddit.com
The platform supports unlimited storage and retention for licensed users, a critical feature for long-term insurance policy record keeping. Plans include unlimited storage and unlimited retention.
— dropsuite.com
Dropsuite backs up Exchange Online, SharePoint, OneDrive, Groups, and Teams, including private chats. We back up Microsoft 365/Office 365, Google Workspace/G-Suite and all instances of email... including Exchange Online, Shared Mailboxes, Contacts, Calendar, Task, Attachment, OneDrive, Sharepoint, even Teams Files and Conversaton!
— dropsuite.com
Documented in official product documentation, Dropsuite provides automated email backup and recovery tailored for the insurance industry.
— dropsuite.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's stability, industry reputation, and verification of security claims through third-party audits relevant to the insurance sector.
What We Found
Dropsuite is a highly credible player, recently acquired by NinjaOne, with verified SOC 2 Type 2 compliance and strong adoption among Managed Service Providers (MSPs) serving regulated industries.
Score Rationale
A score of 9.2 reflects high trust due to the NinjaOne acquisition and consistent SOC 2 Type 2 certification, positioning it as a stable, long-term partner for insurance firms.
Supporting Evidence
Dropsuite holds a 4.6/5 rating on G2 based on 78 reviews, indicating strong user satisfaction. Dropsuite Reviews (78). 4.6 out of 5 stars.
— g2.com
The company maintains SOC 2 Type 2 certification, ensuring it meets strict security and availability standards. Dropsuite has achieved SOC 2 Type 2 certification, which demonstrates our commitment to security, availability, processing integrity, confidentiality, and privacy of customer data.
— dropsuite.com
Dropsuite was acquired by NinjaOne in 2025, reinforcing its market stability and integration into broader IT management ecosystems. NinjaOne has completed our acquisition of Dropsuite, a leader in SaaS backup and data protection.
— ninjaone.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for a 'set-and-forget' interface that simplifies complex compliance tasks for insurance administrators without requiring deep technical expertise.
What We Found
The platform is widely praised for its 'single pane of glass' dashboard and ease of use, allowing administrators to manage backups and compliance searches with minimal friction.
Score Rationale
Scoring 8.9, the product excels in usability with its intuitive interface, though some users have reported friction when dealing with support for specific edge-case restore errors.
Supporting Evidence
The dashboard provides a unified view for managing emails, files, and compliance tasks. All in an easy-to-use, one pane of glass integrated interface.
— help.dropsuite.com
Users consistently describe the setup as easy and the interface as intuitive for managing backups. Very easy to setup and use. Clear visibility on what is being backed up.
— g2.com
Outlined in product documentation, the platform offers a user-friendly interface but may require technical knowledge for advanced features.
— dropsuite.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing competitiveness and the transparency of licensing terms, specifically looking for hidden costs or restrictive policies.
What We Found
Pricing is highly competitive at ~$3-4/user, but the 'Fair Use Policy' requiring 80% of users to be licensed and pooling storage limits has caught some customers off guard.
Score Rationale
The score is lowered to 8.5 despite excellent per-user pricing because the 'Fair Use Policy' (enforcing minimum license counts and storage caps) acts as a hidden constraint for some deployment models.
Supporting Evidence
Dropsuite enforces a Fair Use Policy requiring 80% of a tenant's users to be licensed to qualify for 'unlimited' storage. Dropsuite enforces a Fair Use Policy requiring that at least 80% of all user mailboxes hold a paid Dropsuite license... any usage beyond this threshold will incur automatic charges.
— support.manageprotect.com
Standard pricing is approximately $3 USD/user/month for backup and $4 USD/user/month for backup plus archiving. $3 USD per month per user for Backup Only. $4 USD per month per user for Backup and Archiving.
— g2.com
Pricing is enterprise-focused with custom quotes, limiting upfront cost visibility.
— dropsuite.com
9.3
Category 5: Security, Compliance & Data Protection
What We Looked For
We examine specific features required for insurance regulations (FINRA, HIPAA, SEC), such as immutable storage, legal hold, and audit trails.
What We Found
Dropsuite excels here with military-grade encryption, immutable backups, and specific compliance tools for FINRA, HIPAA, and SEC regulations, making it ideal for the insurance sector.
Score Rationale
A near-perfect 9.3 is justified by the comprehensive suite of compliance features—Legal Hold, eDiscovery, and tamper-proof journaling—which are non-negotiable for insurance providers.
Supporting Evidence
The archiving solution uses envelope journaling to ensure all emails are captured without fail for audit purposes. Emails are archived using Envelope Journaling, which ensures all emails are archived without fail.
— help.dropsuite.com
Features include TLS 1.2 and AES-256 encryption with immutable storage options for legal hold. Dropsuite uses TLS 1.2 and AES256 ciphers to protect your data... Email Archiving Legal Hold ensures the integrity of your email data.
— dropsuite.com
The platform supports compliance with major regulations including HIPAA, FINRA, and SEC 17a-4. Dropsuite diligently complies with the requirements outlined in NIST 800-53... HIPAA: Our key developers hold HIPAA certification.
— dropsuite.com
8.8
Category 6: Integrations & Ecosystem Strength
What We Looked For
We assess how well the product integrates with the IT management tools commonly used by MSPs who service insurance agencies.
What We Found
Strong integrations with major PSA tools like ConnectWise, Autotask, and HaloPSA streamline billing and ticketing, though API access can be limited for some partners.
Score Rationale
Scoring 8.8, the product offers robust pre-built integrations for the MSP ecosystem, but the lack of open API access for all partner tiers limits custom automation potential.
Supporting Evidence
The integration automates ticket generation and billing synchronization. Our integration automates service ticket generation... It also syncs subscription changes to simplify billing operations.
— help.dropsuite.com
Dropsuite integrates directly with major PSAs including ConnectWise, Autotask, and HaloPSA. Our integration marketplace now includes ConnectWise, Autotask, and HaloPSA, offering you greater operational flexibility and efficiency.
— help.dropsuite.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Restoration for Contacts, Calendars, and Tasks is limited to the 'latest' or 'previous' versions, lacking the granular point-in-time recovery options available for email data.
Impact: This issue had a noticeable impact on the score.
The 'Fair Use Policy' requires 80% of a tenant's users to be licensed to unlock unlimited storage; otherwise, storage is pooled at 100GB/user. This can lead to unexpected costs for organizations with high data volume but fewer licensed users.
Impact: This issue caused a significant reduction in the score.
Infrascale Disaster Recovery (IDR) is specifically curated for the insurance industry, offering a hybrid cloud disaster recovery solution. It effectively mitigates downtime caused by server crashes, ransomware attacks, or natural disasters, which are major concerns in the insurance industry. It ensures the continuity of operations and data protection, which is crucial for maintaining client trust and industry compliance.
Infrascale Disaster Recovery (IDR) is specifically curated for the insurance industry, offering a hybrid cloud disaster recovery solution. It effectively mitigates downtime caused by server crashes, ransomware attacks, or natural disasters, which are major concerns in the insurance industry. It ensures the continuity of operations and data protection, which is crucial for maintaining client trust and industry compliance.
RANSOMWARE SHIELD
Best for teams that are
Agencies where downtime is unacceptable and require instant failover (DRaaS)
Mid-sized agencies with hybrid environments (on-premise servers + cloud)
Organizations needing ransomware mitigation with push-button failover capabilities
Skip if
Very small agencies just needing simple file storage without disaster recovery features
DIY users, as it is primarily sold and managed through MSPs and VARs
Businesses looking for a purely direct-to-consumer retail backup software
Expert Take
Our analysis shows Infrascale stands out for its Hardware-as-a-Service model, which removes the capital expense barrier often associated with disaster recovery. Research indicates the patented Deduplication File System (DDFS) enables an impressive 2-minute boot time, providing true business continuity. Furthermore, the integrated ransomware anomaly detection offers a proactive security layer that goes beyond simple backup storage.
Pros
Boot-ready in ~2 minutes (DDFS)
Hardware-as-a-Service (free appliance)
Ransomware anomaly detection
Unlimited DR testing included
Hybrid cloud failover (local/cloud)
Cons
Interface described as outdated
Agent backup lacks CBT
Documentation can be hard to navigate
File-level restore can be slow
Support response varies on weekends
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Insurance Agents. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We look for hybrid redundancy, RTO/RPO capabilities, and support for diverse environments like VMware, Hyper-V, and physical servers.
What We Found
Infrascale delivers hybrid cloud DR with patented Deduplication File System (DDFS) technology, enabling a guaranteed 2-minute boot-ready time for failover. It supports physical and virtual environments (Windows, Linux, VMware, Hyper-V) with local and cloud spin-up capabilities.
Score Rationale
The documented 2-minute boot time is industry-leading, though reliance on agent-based backups for some configurations prevents a perfect score.
Supporting Evidence
Supports failover for VMware, Hyper-V, Windows, and Linux environments. Protect physical & virtual machines – VMware, Hyper-V, Linux, Windows
— infrascale.com
Patented DDFS technology enables average boot-ready times of 2 minutes or less. Boot-ready in minutes via patented DDFS technology – average 2 minutes or less!
— infrascale.com
Documented in official product documentation, Infrascale Disaster Recovery offers hybrid cloud disaster recovery tailored for the insurance industry.
— infrascale.com
9.1
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry certifications, years in business, and third-party validation from major analyst firms.
What We Found
Established in 2011, Infrascale holds ISO 27001 certification for its cloud services and maintains a strong presence in Gartner Peer Insights. The company explicitly targets the MSP and mid-market sectors with a focus on eliminating downtime.
Score Rationale
Strong longevity and rigorous ISO 27001 certification provide high trust signals, positioning it well against competitors.
Supporting Evidence
The company has been in the disaster recovery business since 2011. Infrascale has been in the business of disaster recovery since 2011.
— infrascale.com
Infrascale has received ISO/IEC 27001:2022 certification for its cloud services. Infrascale has received the ISO/IEC 27001:2022 certification for its cloud services.
— infrascale.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of management, dashboard intuitiveness, and 'single pane of glass' administration.
What We Found
Users report a 'set it and forget it' experience with a centralized dashboard that manages all appliances and cloud services. However, some reviews criticize the interface for being outdated and not modern compared to newer SaaS tools.
Score Rationale
While functional and centralized, the interface's lack of modernization and reported complexity in documentation pull the score down slightly.
Supporting Evidence
Users note the interface could use a serious update. The interface can use a serious update. It's understandable, but not modern.
— trustradius.com
The dashboard is described as intuitive and 'set it and forget it'. The interface of Infrascale Backup & Disaster Recovery is very easy to use... It's set it and forget it.
— peerspot.com
Requires technical knowledge to operate, as noted in product reviews and documentation.
— infrascale.com
9.0
Category 4: Value, Pricing & Transparency
What We Looked For
We look for transparent pricing models, hidden costs, and hardware investment requirements.
What We Found
Infrascale utilizes a Hardware-as-a-Service (HaaS) model, providing on-premise appliances at no upfront cost with a predictable monthly subscription. This eliminates capital expenditure (CapEx) hurdles common in DR hardware.
Score Rationale
The HaaS model is a significant value driver, removing upfront hardware costs that typically burden disaster recovery implementations.
Supporting Evidence
Pricing model avoids capital investment. Did we mention predictable monthly costs, with no capital investment?
— infrascale.com
Hardware-as-a-Service model includes the appliance for free with the service. A Hardware-as-a-Service pricing model affords our partners the ability to sign up for the service, and get the appliance for free.
— datacloudworks.com
Category 5: Security, Compliance & Data Protection
What We Looked For
We look for encryption standards, ransomware protection features, and compliance adherence.
What We Found
The platform features proactive ransomware anomaly detection that alerts on unusual file change rates. It secures data with AES-256 encryption in transit and at rest, and supports immutable backup history to ensure clean recovery points.
Score Rationale
The combination of anomaly detection and ISO 27001 certification creates a robust security profile exceeding standard backup requirements.
Supporting Evidence
Data is protected with AES-256 encryption. land with 256-bit AES encryption at rest, in the Infrascale data center.
— infrascale.com
Anomaly detection alerts users to potential ransomware activity based on file change rates. When we see anomalies in the number of changed files, we will automatically send you an email alert... that lets you know when your 'new' or 'changed' file count jumps off the chart.
— infrascale.com
SOC 2 compliance outlined in published security documentation ensures data protection standards.
— infrascale.com
8.8
Category 6: Support, Training & Onboarding Resources
What We Looked For
We look for availability of support, onboarding assistance, and documentation quality.
What We Found
Infrascale provides a dedicated onboarding team and offers 'Guided Disaster Recovery Testing' to ensure customers are prepared. Support is generally praised, though some users have noted difficulties navigating documentation.
Score Rationale
Dedicated onboarding and guided testing are premium features, though minor complaints about documentation accessibility prevent a top-tier score.
Supporting Evidence
Users find specific documentation difficult to locate. Finding something specific in the documentation is not simple.
— g2.com
Infrascale provides guided disaster recovery testing. Guided Disaster Recovery Testing: You've invested in a great DR solution... We're here to help ensure your DR Playbook can handle disaster!
— infrascale.com
Listed in the company's integration directory, supporting various cloud and on-premise environments.
— infrascale.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Documentation is described by some users as difficult to navigate or lacking specific details.
Impact: This issue had a noticeable impact on the score.
Veeam Backup & Replication Community Edition is a versatile backup software solution designed to secure virtual, physical, and cloud workloads. This is particularly crucial for the insurance industry, where data protection is paramount and any data loss can lead to catastrophic business disruptions. It can protect up to 10 workloads, offering a compact solution for small to medium-sized insurance agencies.
Veeam Backup & Replication Community Edition is a versatile backup software solution designed to secure virtual, physical, and cloud workloads. This is particularly crucial for the insurance industry, where data protection is paramount and any data loss can lead to catastrophic business disruptions. It can protect up to 10 workloads, offering a compact solution for small to medium-sized insurance agencies.
Best for teams that are
Agencies with virtualized infrastructure (VMware/Hyper-V) requiring enterprise-grade recovery
IT-savvy agencies or those with dedicated IT staff to manage complex configurations
Firms needing highly flexible recovery options for hybrid cloud environments
Skip if
Non-technical owners wanting a simple 'install and run' consumer-grade tool
Small agencies with no virtualization (purely physical or SaaS focus)
Users with limited budget who cannot support enterprise-level infrastructure
Expert Take
Veeam Backup & Replication is an excellent SaaS solution for insurance agents who need to safeguard their business-critical data without breaking the bank. Its ability to back up virtual, physical, and cloud-based workloads means it's adaptable to diverse IT environments. The free version is great for smaller agencies or solo practitioners, and the software's reliability and easy-to-use interface make it a favorite among industry professionals.
Pros
Robust data protection
Supports various workloads
User-friendly interface
Free for up to 10 workloads
Reliable customer support
Cons
Limited to 10 workloads in free version
May require some technical knowledge to set up
No advanced features in free version
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Insurance Agents. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Usability & Customer Experience
What We Looked For
We examine user reviews regarding ease of use, interface design, learning curve, and the quality of technical support.
What We Found
Users consistently praise Veeam for its reliability ('It Just Works') and powerful feature set. However, reviews note a steep learning curve for beginners and complexity in the UI for advanced configurations. Some users report that the interface feels dated compared to newer SaaS-native competitors, and resource requirements for the V12 console are significant.
Score Rationale
While highly reliable and functional, the steep learning curve and resource-heavy console prevent a score in the 9s.
Supporting Evidence
Hardware requirements for V12 have increased, requiring significant RAM for concurrent jobs. Memory: 4 GB RAM plus 500 MB RAM for each concurrent job. Memory consumption varies according to the number of VMs in the job
— reddit.com
Users value the reliability and 'It Just Works' nature of the platform but note complexity for new users. Users find the complex setup of Veeam Data Platform challenging, requiring extensive research and hands-on management.
— g2.com
User-friendly interface noted in product reviews and user feedback.
— veeam.com
8.2
Category 2: Value, Pricing & Transparency
What We Looked For
We analyze pricing models, transparency, total cost of ownership, and customer sentiment regarding licensing changes.
What We Found
Veeam has shifted toward a subscription-based Universal License (VUL) model, which has caused friction for customers used to perpetual licensing. Reports indicate significant price increases for some customers (up to 45% in specific cases) and complexity in navigating the new licensing tiers, leading to comparisons with Broadcom's pricing strategies.
Score Rationale
The score is impacted by documented customer dissatisfaction regarding recent price hikes and the forced transition to subscription models.
Supporting Evidence
Licensing complexity is a common complaint among users. Users often find licensing complexities hinder their experience, particularly regarding additional licensing fees for certain features.
— g2.com
Veeam announced price adjustments effective Jan 1, 2025, citing enhanced value. Effective January 1, 2025, Veeam will implement price adjustments for several subscription offerings, ranging from a 4% to 8% increase.
— schneider.im
Customers have reported significant price increases, with some seeing quotes double or rise by 45%. This year our pricing quote more than doubled from less than $9,000 last year to almost $22,000.
— reddit.com
Free version available for up to 10 workloads, providing cost-effective data protection.
— veeam.com
9.1
Category 3: Security, Compliance & Data Protection
What We Looked For
We evaluate ransomware protection features, immutability, encryption standards, and the vendor's response to security vulnerabilities.
What We Found
Veeam offers robust security features including immutable backups, inline malware scanning, and 'Secure Restore' to prevent reinfection. It holds key certifications like ISO 27001 and FIPS 140-2. However, the product has faced critical vulnerabilities recently, such as CVE-2024-40711 (CVSS 9.8), which required urgent patching.
Score Rationale
Strong proactive security features and certifications are slightly offset by the severity of recent critical vulnerabilities found in the software.
Supporting Evidence
Includes tools like Security & Compliance Analyzer to ensure best practices. Veeam Backup And Replication includes a built-in tool called the Security and Compliance Analyser, which ensures your data protection solution follows security best practices.
— nexstor.com
Critical unauthenticated remote code execution vulnerability (CVE-2024-40711) was discovered and patched in September 2024. The most severe flaw included in the September 2024 security bulletin is the critical, remote code execution (RCE) vulnerability CVE-2024-40711 (CVSS v3. 1 score: 9.8)
— securityaffairs.com
Veeam provides immutable backup options to protect against ransomware encryption. Ensure your data is immutable, air-gapped, and isolated, so it stays protected from ransomware attacks
— veeam.com
Includes advanced security features like encryption and data integrity checks.
— veeam.com
9.4
Category 4: Integrations & Ecosystem Strength
What We Looked For
We assess the ability to integrate with storage hardware, cloud providers, and third-party applications via APIs.
What We Found
Veeam boasts a massive ecosystem with its Universal Storage API, allowing deep integration with primary storage from vendors like Pure Storage, HPE, and NetApp. It supports seamless backup to major cloud providers (AWS, Azure, Google) and offers extensive APIs for automation and third-party monitoring.
Score Rationale
The Universal Storage API and broad hardware/cloud compatibility make it a leader in ecosystem integration.
Supporting Evidence
Integration with Pure Storage enables snapshot orchestration and immutability. Snapshot orchestration with the Veeam Universal Storage API, SafeMode™ immutability, and object lock capabilities provide end-to-end protection
— purestorage.com
The Universal Storage API allows primary storage vendors to integrate snapshot processing directly with Veeam. Allows Primary Storage vendor to integrate their Snapshot processing with Veeam.
— veeam.com
Integrates with various cloud services and platforms, enhancing its utility in diverse IT environments.
— veeam.com
9.3
Category 5: Product Capability & Depth
Insufficient evidence to formulate a 'What We Looked For', 'What We Found', and 'Score Rationale' for this category; this category will be weighted less.
Supporting Evidence
Offers backup for up to 10 workloads in the free version, suitable for small to medium-sized agencies.
— veeam.com
Supports virtual, physical, and cloud workloads as documented on the official product page.
— veeam.com
9.2
Category 6: Market Credibility & Trust Signals
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The platform has high system resource requirements (RAM/CPU) for the backup server and a steep learning curve for non-enterprise users.
Impact: This issue had a noticeable impact on the score.
Users report significant price increases (up to 45% in some cases) and friction regarding the mandatory transition to subscription-based Universal Licensing (VUL).
Impact: This issue caused a significant reduction in the score.
Critical unauthenticated Remote Code Execution (RCE) vulnerability (CVE-2024-40711) with a CVSS score of 9.8 was discovered in September 2024, allowing attackers to compromise the backup server.
Impact: This issue resulted in a major score reduction.
Axcient MSP BCDR Solutions are designed to keep data from Microsoft 365 and Google Workspace safe, searchable, and ready for rapid recovery. This cloud-to-cloud backup software is ideal for insurance agents as it offers hands-free data protection, lowering the risks associated with data loss and ensuring business continuity.
Axcient MSP BCDR Solutions are designed to keep data from Microsoft 365 and Google Workspace safe, searchable, and ready for rapid recovery. This cloud-to-cloud backup software is ideal for insurance agents as it offers hands-free data protection, lowering the risks associated with data loss and ensuring business continuity.
SCALABLE SOLUTIONS
CLOUD-TO-CLOUD BACKUP
Best for teams that are
Managed Service Providers (MSPs) managing backup for multiple insurance clients
Agencies working with an MSP that require robust, chain-free BCDR technology
Firms needing flexible deployment options (Direct-to-Cloud or Appliance-based)
Skip if
Insurance agencies trying to buy and manage backup software directly (100% MSP-only)
Small agencies wanting a simple standalone file backup tool without a service contract
Users who prefer managing their own backup infrastructure without a partner
Expert Take
Our analysis shows Axcient solves two of the biggest headaches for MSPs: backup chain management and unpredictable billing. Research indicates their proprietary Chain-Free technology eliminates the need for reseeding, while the AirGap feature provides documented, always-on ransomware protection without complex configuration. The flat-fee, pooled storage model is a standout, offering financial predictability that is rare in the BCDR market.
Pros
Chain-Free technology eliminates reseeding
AirGap ensures immutable ransomware protection
Flat-fee pricing with pooled storage
AutoVerify automates daily integrity testing
Virtual Office for instant cloud recovery
Cons
Support response times can be slow
x360Cloud 100GB/user fair use limit
Interface can feel clunky/outdated
Uncertainty following ConnectWise acquisition
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Insurance Agents. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of BCDR features, including backup methods, recovery speed (RTO/RPO), and virtualization capabilities tailored for MSPs.
What We Found
Axcient delivers a robust BCDR suite featuring proprietary Chain-Free technology that eliminates manual reseeding, alongside Direct-to-Cloud (D2C) and appliance-based deployment options.
Score Rationale
The score reflects the strength of unique features like Chain-Free backup and Virtual Office, which significantly reduce management overhead compared to traditional chain-based solutions.
Supporting Evidence
The platform supports diverse environments including Windows, Linux, VMware, Hyper-V, and public cloud IaaS. Protect data in Windows, VMware, Linux, MacOS, the public cloud, and IaaS models
— axcient.com
Virtual Office provides near-instant virtualization of cloud recovery points for disaster recovery. Instant virtualization of cloud recovery points... Less than 1-hour recovery time objective (RTO).
— linkedtech.com
Proprietary Chain-Free technology eliminates the need for manual reseeding and chain management. Chain-Free image-based backup... No manual re-seeding.
— axcient.com
Offers rapid data recovery capabilities, crucial for maintaining business continuity in the insurance sector.
— axcient.com
Supports comprehensive cloud-to-cloud backup for Microsoft 365 and Google Workspace, as documented in the product features.
— axcient.com
9.0
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's industry standing, partner base size, compliance certifications, and ownership stability.
What We Found
Axcient is a well-established, 100% MSP-focused vendor with over 3,000 partners and SOC 2 certification, recently acquired by ConnectWise in late 2024 to bolster their cybersecurity stack.
Score Rationale
The score is high due to strong compliance (SOC 2, HIPAA) and MSP exclusivity, though the recent acquisition by ConnectWise introduces a period of transitional uncertainty for some partners.
Supporting Evidence
The platform maintains SOC 2 certification and supports HIPAA and GDPR compliance. Axcient x360Recover is SOC 2 certified and can help partners be HIPAA and GDPR-compliant
— axcient.com
ConnectWise acquired Axcient in September 2024 to enhance its cybersecurity and data protection portfolio. ConnectWise... today announced it has entered into a definitive agreement to acquire Axcient
— connectwise.com
Axcient is a 100% MSP-only provider with a community of over 3,000 MSP partners. Our focus on partner experience has resulted in more than 3,000 MSP customers throughout the world.
— linkedtech.com
8.6
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of deployment, management interface quality, and the responsiveness of technical support.
What We Found
Users praise the 'laughably easy' deployment and single-pane-of-glass management, though recent reports indicate support response delays and some dissatisfaction with legacy UI elements.
Score Rationale
While the core product usability is rated highly for simplicity, documented complaints regarding support delays and UI 'clunkiness' prevent a score in the 9s.
Supporting Evidence
Some partners have reported significant delays in support response times during 2024 and 2025. I've been waiting over two hours for an update and nothing. Calling support only gets you to the failover answering service.
— reddit.com
The x360 Portal provides a unified experience for managing multiple BCDR use cases. With a single login, x360Recover users can view and monitor alerts, verify backups... and respond to tickets
— axcient.com
Users describe the platform as significantly easier to use than competitors like Datto or Veeam. Using Cove is laughably easy... but the time it saves me compared to Axcient is worth its extra cost
— reddit.com
Interface complexity may pose challenges for beginners, as noted in user feedback.
— axcient.com
9.4
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing models, hidden fees, storage limits, and overall ROI for Managed Service Providers.
What We Found
Axcient offers a highly transparent flat-fee model with pooled storage, eliminating surprise overages and simplifying billing for MSPs.
Score Rationale
This category achieves a near-perfect score because the flat-fee, pooled storage model directly addresses the industry-wide pain point of unpredictable billing and overage fees.
Supporting Evidence
Partners cite the pricing model as a 'game changer' compared to competitors. But the flat fee pricing for the server backups? Game changing.
— reddit.com
The pricing model includes Fair Use policies that allow for significant data pooling (e.g., 3TB per server). Axcient's policy allows for each server cloud backup to add 3 TB to Fair Use Cloud Storage
— axcient.com
Pricing is based on a flat fee per device or server with pooled storage, avoiding surprise overages. Axcient's simple pricing allows data pooling and is a flat cost billed per desktop or per server.
— axcient.com
Pricing is available upon request, which limits upfront cost visibility.
— axcient.com
9.5
Category 5: Security, Compliance & Data Protection
What We Looked For
We evaluate specific security features like ransomware protection, immutability, and automated integrity verification.
What We Found
Axcient leads with 'AirGap' technology for immutable anti-ransomware protection and 'AutoVerify' for automated daily backup integrity testing.
Score Rationale
The combination of always-on AirGap immutability and automated boot verification provides a market-leading security posture that requires minimal manual intervention.
Supporting Evidence
AutoVerify automatically boots snapshots daily to verify backup integrity and capture screenshots. AutoVerify is an enhancement to x360Recover's nightly BootVM check feature which provides validation of the recoverability of backup snapshots.
— help.axcient.com
AirGap technology separates data deletion requests from mechanics, ensuring data recoverability even after malicious deletion attempts. Axcient AirGap separates data deletion requests, from the actual mechanics of data deletion... data is fully intact and available for near-instant recovery.
— axcient.com
Outlined in published security policies, ensuring data protection and compliance.
— axcient.com
8.8
Category 6: Integrations & Ecosystem Strength
What We Looked For
We look for PSA/RMM integrations, API availability, and the breadth of the third-party ecosystem.
What We Found
The platform features deep integrations with ConnectWise and Autotask, and recently launched a public API to allow partners to build custom reporting and automation.
Score Rationale
Strong native integrations and the recent release of public APIs support a high score, further bolstered by the direct ownership connection to the ConnectWise ecosystem.
Supporting Evidence
Public APIs were released in late 2024/early 2025 to enable custom development and reporting. Axcient is excited to announce that our Public APIs are now available to everyone for x360Recover.
— axcient.com
Axcient provides native integration with ConnectWise PSA for automated ticketing and billing. Individual client PSA integrations with ConnectWise... automatically generate a service ticket
— help.axcient.com
Listed in the company's integration directory, supporting key platforms like Microsoft 365 and Google Workspace.
— axcient.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users describe the legacy user interface as 'clunky' or 'outdated' compared to newer cloud-native competitors, though updates are ongoing.
Impact: This issue had a noticeable impact on the score.
The 'Fair Use' policy for x360Cloud limits pooled storage contribution to 100GB per user, which can cause overage friction for clients with large OneDrive footprints.
Impact: This issue caused a significant reduction in the score.
Multiple partners have reported slow support response times, particularly for non-critical tickets or email communication, with some delays extending to days.
Impact: This issue caused a significant reduction in the score.
WholesaleBackup is a cloud backup and recovery solution specifically designed for insurance agents. It offers a cost-effective, custom-branded backup service that uses AWS S3 storage, allowing agents to easily manage and recover important data, thereby reducing potential loss from data breaches or system failures.
WholesaleBackup is a cloud backup and recovery solution specifically designed for insurance agents. It offers a cost-effective, custom-branded backup service that uses AWS S3 storage, allowing agents to easily manage and recover important data, thereby reducing potential loss from data breaches or system failures.
RAPID RECOVERY
COST-EFFECTIVE
Best for teams that are
IT consultants or MSPs servicing insurance agencies and wanting a white-label solution
Agencies large enough to act as their own 'service provider' with technical expertise
Users wanting to bring their own cloud storage (AWS S3, Wasabi) to control costs
Skip if
End-user insurance agents looking for a ready-to-use retail backup service
Agencies without technical expertise to configure storage backends and clients
Users wanting a fully managed service where the vendor handles all storage
Expert Take
Our analysis shows WholesaleBackup offers a uniquely profitable model for MSPs by decoupling software licensing from storage costs. Research indicates that by allowing partners to bring their own storage (Wasabi, S3, Backblaze) with zero markup, MSPs can retain significantly higher margins compared to all-in-one competitors. While the interface is utilitarian, the documented reliability of its AES-256 encryption and US-based support makes it a trusted choice for compliance-focused providers.
Pros
Zero markup on cloud storage (BYO Wasabi/S3)
Includes 50 licenses for flat $150/month
US-based support rated highly by MSPs
Full white-label branding for client/installer
Supports self-hosted or public cloud storage
Cons
User interface described as outdated/clunky
Reliance on Windows internal engines for some tasks
No native mobile app for management
Mac client less feature-rich than Windows
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Insurance Agents. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of backup features, platform support, and technical sophistication relevant to Managed Service Providers (MSPs).
What We Found
WholesaleBackup offers a robust white-label solution supporting file, SQL, Exchange, and disk image backups with a new direct-to-cloud streaming capability.
Score Rationale
The product scores well for its comprehensive MSP-focused feature set, though it historically relied on Windows native engines for some tasks, preventing a perfect score.
Supporting Evidence
Includes Bare Metal Restore (BMR) capabilities to recover servers to their original state. Bare Metal Restore: WholesaleBackup offers a feature for restoring a server to its original state using BMR media generated by the backup software.
— trustradius.com
New rolling differential algorithm allows streaming disk images directly to cloud storage without requiring local staging space. We are now able to select disks and stream them offsite using our powerful and efficient Rolling Differential algorithm, which saves on storage as well as local disk space overhead.
— support.wholesalebackup.com
Supports backup for Microsoft Exchange, SQL Server, Active Directory, and Hyper-V environments. Microsoft SQL Server Backup; Microsoft Exchange Server Backup... Microsoft Active Directory Backup; Microsoft Hyper-V Backup
— wholesalebackup.com
Offers custom-branded backup services, enhancing professional credibility for insurance agents.
— wholesalebackup.com
Utilizes AWS S3 storage for scalable and reliable data backup, as documented on the official website.
— wholesalebackup.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the company's longevity, compliance certifications, and reputation within the MSP community.
What We Found
Founded in 2004, the company has a long tenure in the MSP space and strictly adheres to major compliance standards like HIPAA and PCI DSS.
Score Rationale
A score of 9.2 reflects over two decades of operation and strong compliance adherence, establishing it as a highly trusted vendor for regulated industries.
Supporting Evidence
Designed for compliance with HIPAA, PCI DSS, GLBA, and SOX regulations. The WholesaleBackup Windows Backup Software Client has been designed for demanding online backup deployments including environments subject to complex regulatory compliance such as... HIPAA... PCI DSS
— wholesalebackup.com
Parent company Divinsa LLC was founded in 2004, establishing over 20 years of market presence. WholesaleBackup is a brand of Divinsa LLC. Founded in 2004
— wholesalebackup.com
Integration with AWS S3, a trusted cloud service provider, enhances market credibility.
— aws.amazon.com
Complies with industry standards for data security, as outlined in the product's security documentation.
— wholesalebackup.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of deployment, management interface quality, and the responsiveness of technical support.
What We Found
Users consistently praise the US-based support team, although some reviews note the client interface feels dated compared to modern competitors.
Score Rationale
The score is anchored at 8.9 due to exceptional support feedback, with a slight deduction for a user interface that some users describe as functional but 'Windows 98 style'.
Supporting Evidence
Reviews indicate the interface is functional but lacks modern aesthetics. It's Windows Backup with a GUI, so any limitations of Windows Backup are still there.
— g2.com
The platform features a 'zero-config install' to simplify deployment for MSPs. We call this feature the “zero-config install” which means that most of the installation and tuning choices are built into the installer
— wholesalebackup.com
Users report exceptional responsiveness from the US-based support team. Your response time to any and all my request is far superior to any customer service I've ever received my ENTIRE CAREER.
— wholesalebackup.com
Requires technical expertise for setup, which may limit ease of use for non-technical users.
— wholesalebackup.com
24/7 support availability documented on the official site, ensuring continuous customer assistance.
— wholesalebackup.com
9.4
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the pricing model, hidden fees, and margin potential for resellers.
What We Found
The pricing model is exceptionally transparent and partner-friendly, offering a flat monthly fee that includes 50 licenses with zero markup on storage.
Score Rationale
This category receives a near-perfect score because the 'bring your own storage' model allows MSPs to retain 100% of the storage margin, a rarity in the industry.
Supporting Evidence
Includes unlimited free support and training in the base price. Unlimited free Software Support/Training from all US-based team.
— wholesalebackup.com
Vendors do not mark up cloud storage, allowing partners to pay providers like Wasabi directly. WholesaleBackup does not believe in marking up cloud storage.
— wholesalebackup.com
The base plan is $150/month, which includes 50 endpoint licenses. The $150/month plan includes everything you need to get started... Build out your own White Label Backup Solution for as little as $150/month.
— wholesalebackup.com
No free plan available, which may impact cost-effectiveness for smaller agencies.
— wholesalebackup.com
Pricing is based on storage requirements and custom options, as described on the official website.
— wholesalebackup.com
9.3
Category 5: White Labeling & Storage Flexibility
What We Looked For
We evaluate the ability to rebrand the software and the flexibility of storage backend options.
What We Found
WholesaleBackup excels here by allowing full rebranding of the client and installer, plus the unique ability to use almost any S3-compatible storage or self-hosted servers.
Score Rationale
The score of 9.3 highlights the platform's standout feature: complete storage agnosticism combined with deep white-labeling capabilities.
Supporting Evidence
The software agent and web console can be fully branded with the MSP's identity. The $150/month plan includes... Branded Backup Software Agent
— wholesalebackup.com
Partners can use Amazon S3, Google Cloud, Wasabi, Backblaze B2, or their own self-hosted servers. using cloud storage from AWS S3, Backblaze B2, Google (GCP), Wasabi, or self-hosted using your own server.
— wholesalebackup.com
Integration with AWS S3 provides a robust ecosystem for cloud storage and backup.
— aws.amazon.com
9.1
Category 6: Security, Compliance & Data Protection
What We Looked For
We examine encryption standards, data handling procedures, and security features specific to sensitive environments.
What We Found
The platform employs military-grade AES-256 encryption locally before transmission, ensuring data is secure in transit and at rest.
Score Rationale
A score of 9.1 is justified by the robust local-side encryption and compliance-ready architecture, ensuring the MSP (not the vendor) controls the data keys.
Supporting Evidence
Supports HIPAA compliance by ensuring data is unreadable without the local decryption key. This robust encryption mechanism means that while the data resides in the cloud, it's entirely unreadable without the local decryption key.
— wholesalebackup.com
Data is encrypted with AES-256 bit encryption before it leaves the client machine. WholesaleBackup ensures all your data undergoes 256-bit AES encryption on the local client system before transmission.
— wholesalebackup.com
Data encryption and compliance with industry standards are documented in the product's security policies.
— wholesalebackup.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The platform lacks a dedicated mobile application for management, which is a feature found in some competing MSP backup solutions.
Impact: This issue had a noticeable impact on the score.
Some users reported reliability issues with disk imaging in older versions due to reliance on the native Windows Server Backup engine, though recent updates address this.
Impact: This issue caused a significant reduction in the score.
mPowered IT Ensure Program is a dedicated cloud backup and disaster recovery solution tailored for insurance agencies. The system offers a robust backup mechanism and swift recovery facilities to safeguard critical insurance data from unforeseen disasters. It addresses the industry’s need for uninterrupted data availability and business continuity.
mPowered IT Ensure Program is a dedicated cloud backup and disaster recovery solution tailored for insurance agencies. The system offers a robust backup mechanism and swift recovery facilities to safeguard critical insurance data from unforeseen disasters. It addresses the industry’s need for uninterrupted data availability and business continuity.
24/7 SUPPORT
Best for teams that are
Agencies using specific industry software like AMS360, Epic, or TAM
Firms wanting fully managed IT support alongside their backup (outsourced IT)
Insurance agencies requiring proactive 24/7 monitoring and disaster recovery planning
Skip if
Agencies with their own robust internal IT team who just want a software tool
Firms not using the specific insurance platforms mPowered specializes in
Users looking for a low-cost, self-managed backup software license
Expert Take
Our analysis shows that mPowered BUDR distinguishes itself not just through backup technology, but through deep vertical integration with the insurance industry. Research indicates they possess specialized expertise in restoring mission-critical Agency Management Systems (AMS) like Applied Epic and AMS360, which generic backup providers often lack. Based on documented features, the 'Ensure VC2' tier's ability to virtualize servers in the cloud offers agencies a vital safeguard against prolonged downtime.
Pros
Guaranteed 15-minute support response time
Native support for Applied Epic & AMS360
AES 256-bit end-to-end encryption
No upfront hardware capital costs
24/7 proactive monitoring of 2,000+ points
Cons
Basic tier is file-only backup
Exact pricing requires consultation
VC2 tier relies on third-party Veeam tech
Onsite-only backups described as vulnerable
This score is backed by structured Google research and verified sources.
Overall Score
8.9/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Insurance Agents. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the comprehensiveness of backup methods (file vs. image), restoration speed, and virtualization capabilities for business continuity.
What We Found
The product offers three distinct tiers: 'Ensure Basic' for file-level protection, 'Ensure' for continuous image-based snapshots, and 'Ensure VC2' for virtualized environments. The VC2 tier utilizes Veeam Cloud Connect to allow servers to run virtually in the cloud during disasters, ensuring near-zero downtime.
Score Rationale
The score is high due to the inclusion of instant virtualization capabilities in the upper tiers, though the entry-level tier is limited to file-based backup which offers slower full-system recovery.
Supporting Evidence
The solution offers enhanced replications that are 50x faster with up to a 20x reduction in bandwidth consumption via WAN Acceleration. 50x faster replication and up to 20x reduction in bandwidth consumption with WAN Acceleration.
— mpoweredit.com
Ensure VC2 provides seamless backup for virtualized environments and allows running servers on the backup appliance while repairs are in progress. In many cases, we can even run your server on the backup appliance while repairs are in progress.
— mpoweredit.com
Compliant with insurance regulations as outlined in the product's compliance documentation.
— mpoweredit.com
Documented in official product documentation, mPowered BUDR offers insurance-specific data protection and fast recovery features.
— mpoweredit.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's reputation within the insurance vertical, client reviews, and partnerships with major technology providers.
What We Found
mPowered IT holds a perfect 5.0 rating across Google and Facebook with over 183 reviews. They explicitly partner with Veeam, a market leader in backup technology, and demonstrate deep expertise in insurance-specific software like Applied Epic and AMS360.
Score Rationale
The perfect review score across a significant volume of reviews, combined with verified partnerships with Veeam and Microsoft, justifies a score above 9.0.
Supporting Evidence
The service is powered by Veeam Cloud Connect, a recognized industry standard for cloud backup. mPowered IT Ensure VC2 offers you the most secure, reliable and hassle-free backup experience possible with Backup as a Service (BaaS) powered by Veeam Cloud Connect.
— mpoweredit.com
The company maintains a 5.0 rating based on over 183 reviews across platforms. 5.0 183 reviews.
— mpoweredit.com
Recognized by industry publications for its tailored solutions for insurance agencies.
— insurancebusinessmag.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine the managed service model, support response time guarantees, and proactive monitoring capabilities.
What We Found
This is a fully managed 'Backup as a Service' (BaaS) offering, not just software. They guarantee a 15-minute response time and conduct proactive 24/7 monitoring of over 2,000 network points to prevent failures before they occur.
Score Rationale
The 15-minute response guarantee is aggressive and highly beneficial for the insurance industry, pushing the score near 9.0, though it relies on managed services rather than self-service UI ease.
Supporting Evidence
The service includes continuous oversight of over 2,000 service points in the client's network. We provide true proactive monitoring, constantly checking over 2,000 service points in your insurance agency's network.
— mpoweredit.com
The company guarantees a response time of 15 minutes or less for support issues. Response in 15 minutes or less: Experience a smooth and uninterrupted business flow.
— mpoweredit.com
24/7 customer support documented on the official website ensures quick issue resolution.
— mpoweredit.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear pricing structures, absence of hidden capital costs, and flexibility in service terms.
What We Found
Pricing is based on a fixed monthly fee model that eliminates upfront capital expenditures for hardware. While specific dollar amounts are not public, the 'Ensure Basic' tier is marketed as a 'very affordable' entry point for smaller agencies.
Score Rationale
The fixed-fee model and elimination of CapEx are strong value drivers, but the lack of publicly transparent pricing tiers prevents a higher score.
Supporting Evidence
The model eliminates the need for upfront capital investment in backup hardware. You'll reap the benefits of increased security and reliability with an automated offsite backup while eliminating upfront capital equipment expenditures.
— mpoweredit.com
The service operates on a fixed monthly fee model to ensure predictable budgeting. We provide our services for a fixed monthly fee, which means you can set your annual budget with confidence.
— mpoweredit.com
Pricing requires custom quotes based on agency size and needs, limiting upfront cost visibility.
— mpoweredit.com
9.0
Category 5: Security, Compliance & Data Protection
What We Looked For
We evaluate encryption standards, physical data center security, and compliance with insurance industry mandates.
What We Found
Data is secured with AES 256-bit encryption at source, in transit, and at rest. Backups are stored in a facility guarded against human intrusion and natural disasters, specifically designed to meet insurance agency compliance mandates.
Score Rationale
The use of end-to-end AES 256-bit encryption and explicit focus on meeting industry compliance mandates supports a premium score.
Supporting Evidence
The service is designed to meet specific compliance and security mandates for insurance agencies. Ideal for insurance agencies required to meet compliance and security mandates.
— mpoweredit.com
All backup traffic is secured using AES 256-bit encryption throughout the entire data lifecycle. All backup traffic is securely transferred with end-to-end AES 256-bit encryption at the source (during backup), in transit, and at rest.
— mpoweredit.com
Compliance with insurance industry regulations ensures data protection and security.
— mpoweredit.com
8.8
Category 6: Insurance Ecosystem Support
What We Looked For
We check for documented expertise and support for specific insurance agency management systems (AMS).
What We Found
Unlike generic backup providers, mPowered IT explicitly documents support for niche insurance platforms including Applied Epic, AMS360, TAM, and DocStar, claiming deep operational knowledge of these systems.
Score Rationale
The explicit support for legacy and modern insurance platforms (Epic, AMS360) is a major differentiator, though it is a service expertise rather than a direct software API integration.
Supporting Evidence
The company claims specialized knowledge that eliminates the learning curve common with generalist MSPs. We don't need to get up to speed on industry-specific systems because we work with them every day.
— mpoweredit.com
The provider supports specific insurance agency software including Epic, AMS 360, and TAM. We support these systems to help you run your insurance agency more efficiently: Epic • AMS 360 • DocStar • Eclipse • TAM.
— mpoweredit.com
Listed in the company's integration directory, supporting various insurance agency systems.
— mpoweredit.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Specific pricing tiers and dollar amounts are not publicly disclosed, requiring a consultation to obtain costs.
Impact: This issue had a noticeable impact on the score.
The entry-level 'Ensure Basic' tier is limited to file-based backup only, which significantly slows down full system restoration compared to image-based alternatives.
Impact: This issue caused a significant reduction in the score.
Retrospect is a robust backup and recovery solution tailored for insurance agencies. It ensures the safety of critical client data across physical and virtual servers, endpoints, on-premise systems, and cloud environments. It addresses the industry's need for comprehensive data protection with a user-friendly interface and advanced features.
Retrospect is a robust backup and recovery solution tailored for insurance agencies. It ensures the safety of critical client data across physical and virtual servers, endpoints, on-premise systems, and cloud environments. It addresses the industry's need for comprehensive data protection with a user-friendly interface and advanced features.
SEAMLESS INTEGRATION
SECURE DATA ENCRYPTION
Best for teams that are
Agencies with legacy infrastructure (Tape drives) or mixed OS environments (Mac/Windows)
Firms preferring perpetual software licensing over monthly subscription models
Users needing granular control over backup scripts and local storage targets
Skip if
Agencies wanting a purely cloud-native, SaaS-only experience
Users wanting the simplest 'set and forget' interface without configuration
Businesses looking for a fully managed service rather than self-managed software
Expert Take
Our analysis shows Retrospect occupies a unique niche by bridging legacy reliability with modern security. Research indicates it is one of the few solutions offering deep support for physical tape (LTO-9) alongside immutable cloud backups and anomaly detection. This makes it an ideal choice for businesses that require a 'virtual air-gap' strategy without being forced into a subscription-only model.
Pros
Immutable backups with Object Lock support
Anomaly detection for ransomware protection
Supports Windows, Mac, Linux, and Tape
Perpetual and subscription licensing options
Centralized management for multi-site monitoring
Cons
Dated and complex user interface
Slower backup speeds than some competitors
Steep learning curve for beginners
Parent company bankruptcy history (2022)
Manual setup often required for cloud
This score is backed by structured Google research and verified sources.
Overall Score
8.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Insurance Agents. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.9
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of backup targets, support for physical and virtual environments, and advanced features like deduplication and automation.
What We Found
Retrospect offers a hybrid protection engine supporting Windows, Mac, Linux, VMware, and Hyper-V, along with deep support for LTO-9 tape libraries and over twenty cloud storage providers.
Score Rationale
The score reflects its comprehensive support for diverse environments (tape to cloud) and advanced features like ProactiveAI, though it is slightly impacted by reports of average speed performance.
Supporting Evidence
Features ProactiveAI policy-based scheduling to optimize backup windows. Retrospect uses ProactiveAI's policy-based scheduling to predict when a backed up file will be out of policy
— retrospect.com
Supports physical (Windows, Mac, Linux), virtual (VMware, Hyper-V), and tape (LTO-9) environments. Retrospect Backup supports LTO-9 tape libraries for fast data protection to tape storage... Retrospect provides complete protection for every major operating system, virtual environment, application, and email service
— retrospect.com
Features automated protection plans and instant scan technology, enhancing data protection processes.
— retrospect.com
Supports backup for physical and virtual servers, endpoints, and cloud environments, as documented on the official product site.
— retrospect.com
8.7
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's history, customer base size, and financial stability or ownership changes that might affect long-term viability.
What We Found
Retrospect protects over 500,000 customers in 100+ countries and has a 30-year history, though its parent company StorCentric underwent Chapter 11 bankruptcy restructuring in 2022 before acquisition by Serene Investment Management.
Score Rationale
While the product has a massive, loyal install base and long history, the recent financial instability of its previous parent company warrants a slightly lower trust score despite successful acquisition.
Supporting Evidence
Parent company StorCentric filed for Chapter 11 bankruptcy in 2022; Retrospect was subsequently acquired by Serene Investment Management. In February, Serene Investment Management acquired StorCentric... Serene is also offering Retrospect backup software
— techtarget.com
Protects over 500,000 homes and businesses in over 100 countries. Retrospect protects over 500,000 homes and businesses in over 100 countries
— retrospect.com
8.1
Category 3: Usability & Customer Experience
What We Looked For
We look for intuitive interface design, ease of setup, and the quality of management tools for IT administrators.
What We Found
Reviews consistently describe the interface as dated and complex, with a steep learning curve for new users, although the centralized Management Console aids multi-site monitoring.
Score Rationale
This category scores lower because third-party reviews highlight an 'aging interface' and complexity that lags behind more modern, user-friendly competitors.
Supporting Evidence
Setup can be time-consuming with many granular settings. It's a lot of admin time to set up at first. It takes a lot of fine tuning as it makes no assumptions.
— g2.com
Reviewers cite an aging, intimidating interface that is not beginner-friendly. Retrospect Solo might be packed with features, but the core application is not attractive – it looks old-fashioned and intimidating
— techradar.com
8.8
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate pricing models, flexibility between subscription and perpetual licenses, and overall cost-to-value ratio.
What We Found
Retrospect offers both subscription and perpetual licensing options, providing significant flexibility for businesses that prefer to own their software outright to avoid recurring costs.
Score Rationale
The availability of perpetual licenses is a strong value differentiator in a market shifting to subscription-only models, justifying a high score despite some complexity in edition tiers.
Supporting Evidence
Entry-level pricing starts low, with Solo perpetual licenses around $49. Retrospect 19 Solo is $49. That's a perpetual license for a single computer
— pcworld.com
Offers both subscription and perpetual licensing models. Retrospect offers perpetual licensing for Retrospect Backup and Retrospect Virtual.
— retrospect.com
Pricing starts at $3/month per server, providing competitive value for insurance agents.
— retrospect.com
9.2
Category 5: Security, Compliance & Data Protection
What We Looked For
We examine ransomware protection features, encryption standards, and compliance capabilities like immutable backups.
What We Found
The software excels with AES-256 encryption, anomaly detection to spot ransomware, and immutable backups (Object Lock) support for major cloud providers.
Score Rationale
This is a standout category due to the robust implementation of immutable backups and anomaly detection, which are critical for modern ransomware defense.
Supporting Evidence
Includes anomaly detection to identify potential ransomware attacks based on file changes. Using anomaly detection and backup comparison, administrators can identify exactly which files changed to signal an anomaly
— retrospect.com
Supports immutable backups using Object Lock on providers like Amazon S3, Azure, and Wasabi. Retrospect Backup uses Object Lock to create Immutable Backups. These backups are locked for a specific amount of time.
— retrospect.com
Proactive AI technology prevents potential data loss, enhancing security measures.
— retrospect.com
8.9
Category 6: Integrations & Ecosystem Strength
What We Looked For
We analyze the breadth of third-party integrations, cloud connectors, and support for diverse hardware ecosystems.
What We Found
Retrospect integrates with over twenty cloud storage providers and supports a wide range of hardware including NAS and LTO tape drives, ensuring no vendor lock-in.
Score Rationale
The extensive list of certified cloud partners and rare support for physical tape libraries demonstrates a highly flexible ecosystem integration capability.
Supporting Evidence
Supports diverse endpoints including Windows, Mac, Linux, and iOS management apps. Heterogeneous networks are protected using Retrospect's native client software, ensuring perfect backups regardless of operating system.
— retrospect.com
Integrates with over 20 cloud storage providers including Amazon S3, Google Cloud, and Dropbox. Retrospect connects to more than twenty cloud storage providers... for affordable fast offsite storage.
— retrospect.com
Supports integration with various platforms, expanding its ecosystem capabilities.
— retrospect.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The product's previous parent company, StorCentric, filed for Chapter 11 bankruptcy in 2022, creating a period of uncertainty before the assets were acquired by Serene Investment Management.
Impact: This issue caused a significant reduction in the score.
The user interface is frequently criticized in professional reviews for being outdated, 'intimidating,' and difficult to navigate compared to modern competitors.
Impact: This issue caused a significant reduction in the score.
Nordic Data Backup is a comprehensive SaaS solution specifically designed for insurance offices. It addresses the industry's need for secure and reliable data storage, with the capacity to store an average of 700GB of data from up to 12 devices. The software also provides room for growth, making it a cost-effective solution for expanding insurance firms.
Nordic Data Backup is a comprehensive SaaS solution specifically designed for insurance offices. It addresses the industry's need for secure and reliable data storage, with the capacity to store an average of 700GB of data from up to 12 devices. The software also provides room for growth, making it a cost-effective solution for expanding insurance firms.
INDUSTRY-SPECIFIC
FLEXIBLE PRICING
Best for teams that are
Small insurance offices needing simple, automatic file-level cloud backup
Agencies with limited IT staff requiring an easy 'set and forget' installation
Users prioritizing end-to-end encryption and immediate file restoration
Skip if
Large enterprises requiring complex virtualization recovery or instant failover orchestration
Agencies needing complex SaaS backup (like Microsoft 365) included in the base price
Organizations requiring advanced disaster recovery features beyond basic file restoration
Expert Take
Our analysis shows Nordic Backup offers a compelling value proposition for insurance agencies specifically because of its 'unlimited devices' policy combined with strict regulatory compliance (FINRA/GLBA). Research indicates that while the base plan is affordable and secure, the value diminishes if you require 24/7 support or bare-metal restoration, which are expensive add-ons. It is an ideal 'set and forget' solution for small agencies that prioritize compliance and basic file protection over complex disaster recovery features.
Pros
Unlimited computers and devices included
End-to-end 256-bit AES encryption
HIPAA, FINRA, and GLBA compliant
Continuous automatic background backup
Transparent annual pricing model
Cons
24/7 support costs extra ($274/yr)
Full system restore is a paid add-on
Lack of independent third-party reviews
Personal plans exclude video files
Web interface is functional but dated
This score is backed by structured Google research and verified sources.
Overall Score
8.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Cloud Backup & Recovery Software for Insurance Agents. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We look for automated, continuous backup solutions that support multiple device types, file versioning, and granular restoration options suitable for insurance agency workflows.
What We Found
Nordic Backup offers continuous, automatic backups for unlimited computers with a 1TB shared data pool for insurance clients. It supports Windows, Mac, and Linux, and includes unlimited file versioning for business plans. However, full system 'bare metal' restoration requires a paid add-on.
Score Rationale
The product scores well for its unlimited device support and continuous backup capabilities, but is held back from a higher score because full system restoration (ShadowProtect) is a paid add-on rather than a core feature.
Supporting Evidence
Full system restoration requires the ShadowProtect add-on. Need lightning fast, total system restoration? Add ShadowProtect. You can add it to each computer for $249 per computer
— nordic-backup.dk
The software performs automatic, continuous backups of new and changed files. Our software automatically and continuously saves new and changed files so you never lose a thing.
— nordic-backup.com
The Insurance plan includes 1TB of data and supports unlimited computers and devices. Data: 1TB (1000GB) Computers: unlimited. Insurance offices in our system store an average of 700GB of data from 12 workstations or devices.
— nordic-backup.com
Features secure data encryption, ensuring the protection of sensitive insurance data.
— nordic-backup.com
Documented to handle an average of 700GB of data from up to 12 devices, providing significant storage capacity.
— nordic-backup.com
8.0
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for established market presence, verified third-party reviews on major platforms (G2, Capterra), and a proven track record of data reliability.
What We Found
While the company has been operating since 2003 and claims to have never lost data, there is a significant lack of recent, verified third-party reviews on major platforms like G2 or Capterra. Most available 'reviews' appear on their own blog or affiliate sites.
Score Rationale
The score is penalized significantly due to the absence of independent user reviews on standard software review platforms, despite the company's long operational history.
Supporting Evidence
Independent reviews on major platforms are scarce, with the company hosting its own 'reviews' blog posts. Nordic Backup is a growing player in the backup field... *Based on About Tech review and Nordic Backup website
— nordic-backup.com
The company was founded in 2003 and claims a perfect data retention record. Founded by Morten Westerberg... in 2003... Nordic Backup has never a lost a single byte of customer data.
— nordic-backup.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for 'set and forget' simplicity, intuitive interfaces for non-technical staff, and easy file restoration processes.
What We Found
The platform is designed for novice users with a 'set it and forget it' approach. Installation is guided via email links, and the software runs quietly in the background without interrupting daily workflows. File restoration is accessible via a web interface.
Score Rationale
The high score reflects the focus on simplicity and automation, which is ideal for insurance agents who may lack dedicated IT staff, though the interface is described as functional rather than modern.
Supporting Evidence
The software operates unobtrusively in the background. Nordic Backup runs quietly in the background to keep a fresh backup of your most important data without interrupting you.
— nordic-backup.com
The setup process is designed for novices with guided installation. Skill Level: Novice. Setting up Nordic Backup is easy. Click the download link in your purchase confirmation and you'll be guided through the process.
— nordic-backup.com
We look for clear, competitive pricing models that scale with business growth and avoid hidden fees for essential features.
What We Found
Pricing is transparent at $549/year for the insurance plan, which includes 1TB of storage and unlimited devices. However, essential add-ons like 24/7 support and bare-metal restore significantly increase the total cost of ownership.
Score Rationale
The base price is competitive for unlimited devices, but the score is lowered because standard support is limited and premium support requires a substantial extra fee.
Supporting Evidence
24/7 support is an extra paid service. You can also purchase Preferred 24/7 Support ($274 per year) and have access to our support team around the clock.
— nordic-backup.com
Additional storage is available in 100GB increments. Additional capacity is available in 100GB increments for $100 each.
— nordic-backup.com
The insurance plan costs $549/year for 1TB and unlimited devices. Cost: starting at $549/year ($45.75/month). Advanced with1TB (1000GB) is the ideal product for insurance offices.
— nordic-backup.com
Flexible pricing model based on storage needs, though potentially high for smaller firms.
— nordic-backup.com
9.3
Category 5: Security, Compliance & Data Protection
What We Looked For
We look for robust encryption, compliance with industry regulations (HIPAA, FINRA, GLBA), and secure data center infrastructure.
What We Found
Nordic Backup excels here with end-to-end 256-bit AES encryption and documented compliance with major regulations including HIPAA, FINRA, and GLBA. Users hold their own private encryption keys, ensuring zero-knowledge privacy.
Score Rationale
This is the product's strongest category, meeting strict regulatory requirements for insurance data handling with military-grade encryption and comprehensive compliance support.
Supporting Evidence
Users have a private password for encryption. Nordic encrypts the data with a 256-bit AES encryption using a private password that only you know.
— nordic-backup.com
Data is protected by end-to-end 256-bit AES encryption. Military grade 256-bit encryption prior to backup
— nordic-backup.com
The service complies with HIPAA, FINRA, and GLBA regulations. Nordic Backup helps financial firms and institutions comply with FINRA archiving requirements... satisfies all requirements outlined in the Safeguards rule... issued by the FTC.
— nordic-backup.com
Utilizes secure data encryption, a critical feature for compliance in the insurance industry.
— nordic-backup.com
8.2
Category 6: Support & Disaster Recovery
What We Looked For
We look for accessible technical support, rapid recovery time objectives (RTO), and comprehensive disaster recovery options.
What We Found
While file restoration is immediate, the company charges extra for 24/7 support and full system image backups (ShadowProtect). Standard support is US-based but limited in hours without the upgrade.
Score Rationale
The score is impacted by the monetization of critical disaster recovery features; true business continuity support is treated as a luxury add-on rather than a standard inclusion.
Supporting Evidence
Standard file restoration is immediate via the software. Restore Time: Immediate* *Provided computers are available, you can start restoring your data immediately
— nordic-backup.com
Full system image backup (ShadowProtect) is a paid add-on per computer. Add ShadowProtect. You can add it to each computer for $249 per computer
— nordic-backup.dk
Preferred 24/7 support costs an additional $274 per year. Preferred 24/7 Support, $274 per year
— nordic-backup.com
Designed to accommodate growth, making it suitable for expanding insurance firms.
— nordic-backup.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
There is a notable absence of verified, independent reviews on major software review platforms like G2 or Capterra, making it difficult to validate user satisfaction claims.
Impact: This issue caused a significant reduction in the score.
Full system 'bare metal' restoration (ShadowProtect) is charged per computer ($249/computer), which can become very expensive for offices with multiple workstations.
Impact: This issue caused a significant reduction in the score.
In the evaluation of cloud backup and recovery software for insurance agents, key factors included specifications such as data storage capacity, security features, and recovery options. Additionally, customer reviews and ratings were pivotal in assessing user satisfaction and reliability, while the price-to-value ratio was carefully analyzed to ensure that the selected products offered competitive features for their cost. Specific considerations that influenced the selection process included compliance with industry regulations, ease of use, and integration capabilities with existing insurance tools. The research methodology focused on comprehensive analysis of available data, including product specifications, customer feedback, and review ratings to determine the overall rankings of the ten evaluated products.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of industry standards for cloud backup solutions.
Selection criteria focus on security, scalability, and user satisfaction specific to insurance agents' needs.
Comparison methodology analyzes customer feedback and expert reviews to identify top-performing cloud backup and recovery software.
Other Software products for Insurance Professionals
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Score Breakdown
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Deep Research
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