Insights into the Best Backup and Disaster Recovery Solutions for Shopify Sellers Based on Research Market research shows that Shopify sellers increasingly prioritize reliable backup and disaster recovery solutions, with customer reviews indicating a strong preference for platforms that offer user-friendly interfaces and robust security features. For instance, many consumers note that solutions like Acronis and Backblaze are often highlighted for their ease of use and comprehensive support, suggesting they may help streamline the backup process without overwhelming users. When comparing specifications, data indicates that Acronis stands out with its integrated anti-malware capabilities, while Backblaze is commonly noted for its affordability and unlimited storage options. Interestingly, studies indicate that over 60% of businesses experience data loss due to unplanned incidents, making the right backup solution not just a luxury but a necessity. So, how do you choose between the myriad options? One often overlooked aspect is customer support—many users find that responsive support can be a game changer in a crisis.Insights into the Best Backup and Disaster Recovery Solutions for Shopify Sellers Based on Research Market research shows that Shopify sellers increasingly prioritize reliable backup and disaster recovery solutions, with customer reviews indicating a strong preference for platforms that offer user-friendly interfaces and robust security features.Insights into the Best Backup and Disaster Recovery Solutions for Shopify Sellers Based on Research Market research shows that Shopify sellers increasingly prioritize reliable backup and disaster recovery solutions, with customer reviews indicating a strong preference for platforms that offer user-friendly interfaces and robust security features. For instance, many consumers note that solutions like Acronis and Backblaze are often highlighted for their ease of use and comprehensive support, suggesting they may help streamline the backup process without overwhelming users. When comparing specifications, data indicates that Acronis stands out with its integrated anti-malware capabilities, while Backblaze is commonly noted for its affordability and unlimited storage options. Interestingly, studies indicate that over 60% of businesses experience data loss due to unplanned incidents, making the right backup solution not just a luxury but a necessity. So, how do you choose between the myriad options? One often overlooked aspect is customer support—many users find that responsive support can be a game changer in a crisis. Meanwhile, industry reports show that those utilizing cloud-based solutions may benefit from increased accessibility, especially for seasonal Shopify sellers who need flexibility during peak sales times. As a fun side note, did you know that Backblaze was founded in 2007 after the team realized how hard it was to get reliable backup services? Talk about motivation! Remember, while marketing may tout flashy features, it’s the straightforward, dependable services that often win in customer satisfaction.
Designed specifically for Shopify sellers, CyberFortress offers secure, cloud-based data protection solutions. It ensures real-time backups and ransomware protection, safeguarding your revenue systems and keeping them online, thereby addressing the unique needs of e-commerce businesses where data security and uptime are crucial.
Designed specifically for Shopify sellers, CyberFortress offers secure, cloud-based data protection solutions. It ensures real-time backups and ransomware protection, safeguarding your revenue systems and keeping them online, thereby addressing the unique needs of e-commerce businesses where data security and uptime are crucial.
Best for teams that are
Enterprise retailers managing both physical POS systems and online stores.
Businesses requiring managed security services and strict compliance adherence.
Skip if
Small, online-only dropshippers with limited IT budgets.
Merchants looking for a simple, self-service Shopify App Store plugin.
Expert Take
Our analysis shows CyberFortress stands out for its specific focus on the 'Recovery' aspect of data protection, offering a documented 15-minute recovery guarantee that is critical for high-transaction retail environments. Unlike generic backup tools, it explicitly integrates with retail-specific platforms like Shopify, Magento, and physical POS systems. Research indicates their use of immutable storage and PCI-DSS compliant data centers provides the necessary security layer for handling sensitive payment data.
Pros
15-minute recovery time objective (RTO)
Specialized backup for Shopify, Magento, & POS
Platinum Veeam Cloud Service Provider
Immutable storage prevents ransomware encryption
24/7 live support from 'Recovery People'
Cons
Retail pricing requires sales contact
Reports of slow initial backup speeds
Internal instability cited in employee reviews
Brand confusion from multiple acquisitions
Legacy UI complaints from acquired products
This score is backed by structured Google research and verified sources.
Overall Score
9.8/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Backup & Disaster Recovery for IT for Shopify Sellers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.1
Category 1: Product Capability & Depth
What We Looked For
We look for specialized backup features that cover critical retail systems like POS, inventory databases, and e-commerce platforms.
What We Found
CyberFortress provides targeted protection for physical POS systems, inventory records, and major e-commerce platforms including Shopify, WooCommerce, BigCommerce, and Magento, backed by Veeam infrastructure.
Score Rationale
The score is high because it goes beyond generic file backup to offer specialized agents for retail-specific platforms and POS systems, powered by industry-leading Veeam technology.
Supporting Evidence
Offers continuous server protection with backups as frequent as every 15 minutes. Continuous server protection with backups every 15 minutes.
— cyberfortress.com
Protects physical point-of-sale systems and sales data in real-time. Protect physical point-of-sale systems, terminals, and sales data in real time.
— cyberfortress.com
Supports backup for Shopify, WooCommerce, BigCommerce, Magento, and custom carts. Works with Shopify, WooCommerce, BigCommerce, Magento, and custom carts.
— cyberfortress.com
Designed specifically for Shopify sellers, ensuring relevance and depth for e-commerce businesses.
— cyberfortress.com
Real-time backups and ransomware protection are documented in the official product features.
— cyberfortress.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry certifications, partnerships, and longevity that signal reliability for mission-critical retail operations.
What We Found
The company is a Platinum Veeam Cloud Service Provider and has been recognized as Veeam Partner of the Year three times, operating for over 20 years with 25,000+ customers.
Score Rationale
The Platinum Veeam status and multiple 'Partner of the Year' awards provide exceptional credibility, positioning them as a top-tier provider in the backup space.
Supporting Evidence
The company has over 20 years of experience and serves more than 25,000 customers globally. With over 20 years in the data protection business and more than 25,000 customers worldwide, CyberFortress has a proven pedigree.
— cyberfortress.com
CyberFortress is a Platinum Veeam Cloud Service Provider and 3x Partner of the Year. One of the largest and highly credentialed Veeam Accredited Service Partners (VASP)... 3x Veeam Cloud Service Provider (VCSP) Partner of the Year.
— cyberfortress.com
8.8
Category 3: Usability & Customer Experience
What We Looked For
We look for accessible support and ease of management, particularly for retailers who may lack extensive IT teams.
What We Found
They offer a fully managed service with 24/7/365 access to live 'Recovery People' specialists, though some legacy user reviews note interface complexities.
Score Rationale
The 'fully managed' service model with 24/7 live support significantly boosts usability for non-technical retailers, though historical complaints about legacy UI prevent a perfect score.
Supporting Evidence
Services are fully managed, handling planning, storage, and recovery for the client. Completely managed from planning to storage to rapid recovery.
— cyberfortress.com
Provides 24/7/365 access to live recovery specialists via phone and email. Customers Across Globe Able to Reach the CyberFortress Recovery People™ via Phone and Email at Any Time on Any Day of the Year.
— cyberfortress.com
24/7 dedicated support outlined in customer support policies.
— cyberfortress.com
Easy integration with Shopify documented in the product's integration guide.
— cyberfortress.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear, transparent pricing structures that allow businesses to estimate costs without forced sales interactions.
What We Found
Pricing for the specific retail suite is not publicly listed and requires a risk assessment or quote, though some appliance pricing ($249/mo) is visible.
Score Rationale
While the value proposition of a managed service is high, the lack of transparent pricing for the core retail offering lowers the score in this category.
Supporting Evidence
Edge Cloud Platform appliances start at $249 per month. Starting at just $249 per month, these appliances are available for order today
— prweb.com
Retail solution requires a 'Free Risk Assessment' rather than showing direct pricing. Get a Free Risk Assessment
— cyberfortress.com
Category 5: Security, Compliance & Data Protection
What We Looked For
We look for specific features that address retail compliance needs like PCI-DSS and protection against ransomware.
What We Found
The solution utilizes immutable storage to prevent ransomware encryption and operates out of PCI-DSS compliant data centers, essential for handling payment data.
Score Rationale
The combination of immutable backups (which cannot be altered by ransomware) and PCI-DSS compliant infrastructure makes this exceptionally strong for the retail sector.
Supporting Evidence
Provides end-to-end encryption for credit card and customer payment details. End-to-end encryption for credit card and customer payment details.
— cyberfortress.com
Data centers maintain compliance with PCI-DSS, ISO 27001, and HIPAA. Global Data Centers with ISO27001, HIPAA, PCI-DSS and more.
— cyberfortress.com
Infrastructure uses immutable storage that cannot be encrypted or deleted by malicious actors. Our infrastructure uses immutable storage that can't be encrypted, deleted, or tampered with by malicious actors.
— cyberfortress.com
Ransomware protection and data encryption are outlined in the security documentation.
— cyberfortress.com
9.0
Category 6: Recovery Speed & Business Continuity
What We Looked For
We look for documented Recovery Time Objectives (RTO) that minimize downtime, which is directly tied to revenue loss in retail.
What We Found
CyberFortress offers a 15-minute recovery time objective (RTO) and 15-minute backup intervals (RPO), ensuring minimal data loss and downtime.
Score Rationale
The explicit 15-minute recovery guarantee is a market-leading commitment that directly addresses the high cost of downtime in e-commerce and retail.
Supporting Evidence
Server backups run every 15 minutes to ensure low Recovery Point Objectives (RPO). Continuous server protection with backups every 15 minutes.
— cyberfortress.com
Offers recovery in as little as 15 minutes. provide complete recovery in as little as 15 minutes.
— cyberfortress.com
Native integration with Shopify enhances ecosystem strength for e-commerce users.
— cyberfortress.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Pricing for the specific Retail & E-Commerce solution is not transparently listed on the website, requiring a sales engagement.
Impact: This issue had a noticeable impact on the score.
Matrixify is a must-have tool for Shopify sellers, allowing for automatic scheduling of daily, weekly, or monthly store backups. It ensures data safety while also providing flexibility, which is crucial in the ever-changing e-commerce landscape.
Matrixify is a must-have tool for Shopify sellers, allowing for automatic scheduling of daily, weekly, or monthly store backups. It ensures data safety while also providing flexibility, which is crucial in the ever-changing e-commerce landscape.
SHOPIFY SEAMLESS SYNC
SECURITY FOCUSED
Best for teams that are
Tech-savvy users comfortable managing data via Excel or CSV files.
Merchants needing to perform bulk edits or migrations alongside backups.
Skip if
Non-technical users seeking a simple "one-click restore" button.
Businesses requiring real-time, continuous data protection.
Expert Take
Our analysis shows that Matrixify stands out as a comprehensive data management powerhouse rather than just a simple backup tool. Research indicates it supports complex data types like Metafields and offers file limits up to 20 GB, far exceeding native Shopify exports. Based on documented features, we value that it gives merchants full ownership of their data in standard Excel/CSV formats, allowing for easy migration and offline storage, even if the restoration process requires manual intervention.
Pros
Automated scheduled exports
Supports Metafields and complex data
Handles files up to 20GB
Standard Excel/CSV file formats
Transparent pricing with free demo
Cons
Backups store image URLs only
Manual file import for restoration
No one-click undo feature
Requires external storage management
Files expire after 30 days
This score is backed by structured Google research and verified sources.
Overall Score
9.7/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Backup & Disaster Recovery for IT for Shopify Sellers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.8
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of data types supported for backup and the granularity of control over export schedules and restoration processes.
What We Found
Matrixify enables automated, scheduled exports of comprehensive store data, including Metafields and Collections, but relies on manual file imports for restoration rather than a one-click rollback.
Score Rationale
The score is high due to the extensive support for complex data types like Metafields, but capped below 9.0 because restoration is a manual import process rather than an automated system.
Supporting Evidence
The app supports exporting and importing a wide range of data including Products, Collections, Customers, Orders, and Metafields. Export and import data for: Products, Collections, Customers, B2B Companies, Discounts, Draft Orders, Orders, Payouts, Pages, Blogs, Redirects, Activity, Files, Metaobjects, Metafields, Navigation Menus.
— apps.shopify.com
Matrixify allows users to schedule repeated and automated backups for Shopify Navigation Menus and other data types. Set Export Options to Repeat the export for regular and automated backups.
— matrixify.app
Documented in official product documentation, Matrixify allows scheduling of daily, weekly, or monthly backups, ensuring data safety and flexibility.
— matrixify.app
9.6
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess user ratings, review volume, and adoption by high-volume merchants to gauge market trust.
What We Found
The product maintains a near-perfect rating with hundreds of reviews and is explicitly trusted by merchants managing large catalogs (e.g., 17,000+ products).
Score Rationale
A 4.9-star rating across over 800 reviews indicates exceptional market trust and reliability, justifying a score near the top of the scale.
Supporting Evidence
Merchants with large catalogs, such as 17,000 products, report using the app daily for inventory updates. We use it daily to update inventory and product information for 17,000 products.
— apps.shopify.com
Matrixify has an overall rating of 4.9 out of 5 stars based on over 840 reviews on the Shopify App Store. Reviews (842) ... 4.9 overall rating.
— apps.shopify.com
8.7
Category 3: Usability & Customer Experience
What We Looked For
We look for ease of automation, clarity of the interface, and the simplicity of the data restoration workflow.
What We Found
While setting up automated schedules is user-friendly, the restoration process is manual and requires handling CSV/Excel files, which is more complex than one-click solutions.
Score Rationale
The score reflects a strong user interface for exports but is penalized slightly because the restoration process (manual import) is more labor-intensive than competitors' automated restores.
Supporting Evidence
Reviews note that while flexible, the restoration process can be more involved compared to dedicated backup apps. The restoration process, while flexible, can be a bit more involved and might require additional effort compared to Matrixify but is more flexible.
— onescales.com
Restoring data requires downloading the backup file and manually uploading it back into the Import section of the app. To restore your Shopify Navigation Menus, start by downloading the backup file... Upload and Import the Matrixify exported Shopify Navigation Menus backup Export file.
— matrixify.app
9.4
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate the pricing structure, the existence of a free tier, and the feature-to-cost ratio compared to market alternatives.
What We Found
Matrixify offers a transparent tiered pricing model including a free demo plan, and provides high value by combining backup, migration, and bulk editing features.
Score Rationale
The pricing is highly competitive given the multi-functional nature of the tool (backup + bulk edit), and the free tier allows for testing, justifying a high score.
Supporting Evidence
The Basic plan supports up to 5,000 products and 2,000 customers per file. Basic $20 / month. Per file: 5K Products, 300 Collections; 2K Customers...
— apps.shopify.com
Pricing tiers range from a free Demo plan to $200/month for Enterprise, with a popular Basic plan at $20/month. Pricing: Demo Free... Basic $20 / month... Big $50 / month... Enterprise $200 / month.
— apps.shopify.com
Pricing starts at $20/month with a free plan available, offering transparency but may be costly for larger stores.
— matrixify.app
9.3
Category 5: Scalability & Performance
What We Looked For
We examine the product's ability to handle large datasets, file size limits, and processing speeds for enterprise-level stores.
What We Found
The app is engineered for high volume, supporting file sizes up to 20 GB and parallel processing threads for enterprise plans.
Score Rationale
With a documented ability to handle 20 GB files and large catalogs (17k+ items), it scores exceptionally well for scalability.
Supporting Evidence
Enterprise plans support parallel threads to speed up job processing. Parallel threads in each job: 10+
— apps.shopify.com
The app is capable of handling file sizes up to 20 GB. From small stores to large enterprises - this app can handle file sizes up to 20 GB.
— apps.shopify.com
9.1
Category 6: Data Sovereignty & Portability
What We Looked For
We assess whether the user owns the backup data format and if it can be easily migrated or accessed offline.
What We Found
Backups are generated as standard Excel or CSV files, giving merchants full ownership and the ability to store data offline or migrate to other platforms.
Score Rationale
The use of non-proprietary, human-readable file formats (Excel/CSV) ensures excellent data portability and sovereignty, meriting a score above 9.0.
Supporting Evidence
Users can schedule exports to Google Sheets or FTP servers for external storage. You can use this to have always the newest exported information for better and automated report constructing.
— matrixify.app
Matrixify allows exporting data to Excel or CSV formats, granting users ownership of their data on personal servers. Not only does it allow for custom exports in formats like Excel or CSV, but it can also directly backup to your personal servers or company drives, granting you ownership of your data.
— onescales.com
Outlined in published security policies, Matrixify ensures data security through scheduled backups.
— matrixify.app
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The app cannot access historic data or structures (like Navigation Menus) that were deleted prior to setting up an export; it is not a real-time 'trash bin' solution.
Impact: This issue caused a significant reduction in the score.
The restoration process is manual and requires the user to upload files and potentially map columns, unlike dedicated backup apps that offer a one-click 'rewind' or 'undo' feature.
Impact: This issue caused a significant reduction in the score.
Matrixify backs up image URLs rather than the actual image files. If images are deleted from Shopify's servers, the backup links may become invalid, requiring external scripts to download files.
Impact: This issue caused a significant reduction in the score.
Rewind is a leading Shopify app specifically designed for Shopify and Shopify Plus sellers, providing robust backup and quick data recovery solutions. It addresses the eCommerce industry's need for a reliable safety net against data loss, ensuring uninterrupted operation and sales.
Rewind is a leading Shopify app specifically designed for Shopify and Shopify Plus sellers, providing robust backup and quick data recovery solutions. It addresses the eCommerce industry's need for a reliable safety net against data loss, ensuring uninterrupted operation and sales.
E-COMMERCE READY
Best for teams that are
High-volume merchants needing automated, real-time data protection.
Stores using Klaviyo or Mailchimp that require synchronized app backups.
Businesses needing granular restores for specific items like themes or products.
Skip if
Small hobby stores with zero budget for monthly subscriptions.
Merchants who prefer managing their own local backup files manually.
Expert Take
Our analysis shows that Rewind stands out primarily for its enterprise-grade security posture, being the only backup solution in the Shopify Plus Certified App program with SOC 2 Type 2 compliance. Research indicates that while it faces unavoidable API limitations regarding inventory tracking, its ability to provide granular, item-level restoration and 'Magic Undo' functionality offers a critical safety net that Shopify's native disaster recovery lacks.
Pros
Shopify Plus Certified App
SOC 2 Type 2 Compliant
Automated daily & real-time backups
Granular item-level restoration
365-day data retention
Cons
Cannot restore inventory tracking settings
Overage fees for high order volumes
Cannot restore collection manual sort order
Recent significant price increases
This score is backed by structured Google research and verified sources.
Overall Score
9.6/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Backup & Disaster Recovery for IT for Shopify Sellers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the comprehensiveness of backup coverage, frequency of snapshots, and the granularity of restoration options available to merchants.
What We Found
Rewind offers automated daily and real-time backups for critical data like products, themes, and customers, with granular restore capabilities, though it faces specific API limitations regarding inventory tracking and sort orders.
Score Rationale
The score is high due to its status as a comprehensive backup solution, but is capped below 9.0 because of documented inability to restore inventory tracking settings and manual collection sort orders due to Shopify API restrictions.
Supporting Evidence
The platform supports a wide range of data types including products, themes, customers, orders, and metafields. Shopify currently allows Rewind to back up and restore the following items: Products and Product Images; Customers and Customer Tags; Orders... Metafields.
— help.rewind.com
Granular restoration allows users to rewind individual items, categories, or the entire store. With Rewind, you can undo the damage with the flexibility to recover individual records or roll back your store to a previous state.
— rewind.com
Backups run daily, with real-time backups for items like product images triggered by changes. Backups are run once daily. Some items, including Product images, are backed up in real time whenever a change is saved on your Shopify store.
— help.rewind.com
Unlimited storage for backups is offered, allowing comprehensive data protection without storage constraints.
— rewind.com
Rewind provides automatic and manual backup options, ensuring data protection for Shopify stores as documented on their official site.
— rewind.com
9.4
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry certifications, platform partnerships, user base size, and verified reviews that establish the product as a reliable enterprise-grade solution.
What We Found
Rewind is a Shopify Plus Certified App trusted by over 25,000 organizations, holding SOC 2 Type 2 compliance, which establishes it as a top-tier security leader in the ecosystem.
Score Rationale
The score is exceptional because Rewind is the only backup app in the Shopify Plus Certified App Program and maintains rigorous SOC 2 Type 2 compliance, setting the industry standard for trust.
Supporting Evidence
Rewind has achieved SOC 2 Type 2 compliance, a critical security standard for SaaS providers. As of May 2022, Rewind achieved SOC 2 Type 2 compliance.
— rewind.com
The platform is trusted by a massive user base of over 25,000 organizations globally. Trusted by over 25,000 organizations across the globe.
— rewind.com
Rewind is the only backup app selected for the Shopify Plus Certified App program. Rewind, the leading data protection software, announced that it has been selected for Shopify Inc.'s (NYSE: SHOP) Shopify Plus Certified App program.
— rewind.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We assess the ease of setup, intuitiveness of the restoration process, and the quality of user interactions with the interface.
What We Found
Users consistently praise the 'set it and forget it' nature of the app and the 'Magic Undo' functionality, although some recent reviews cite friction with support availability.
Score Rationale
The score reflects a highly intuitive user experience for the core backup/restore functions, with a slight deduction for recent mixed feedback regarding support responsiveness in specific time zones.
Supporting Evidence
Restoration is simplified to a few clicks, allowing users to select items and dates easily. select the items you want to restore. select the date you want to revert. to. click restore and you'll return to a time when everything worked perfectly
— youtube.com
The app is designed to be a 'set it and forget it' solution that runs automatically in the background. It's also effortless to install, and once it's deployed, it just runs in the background.
— rewind.com
24/7 support availability is documented, providing continuous assistance to users.
— rewind.com
Seamless integration with Shopify ensures easy setup and use, as outlined in the product documentation.
— rewind.com
8.2
Category 4: Value, Pricing & Transparency
What We Looked For
We evaluate the pricing structure, transparency of costs, and the perceived return on investment relative to the protection provided.
What We Found
While the entry price is accessible, recent significant price increases and the existence of overage fees for high order volumes have generated documented negative feedback.
Score Rationale
This category scores lower than others due to documented user backlash regarding price hikes (e.g., plans moving to $119/month) and the complexity of overage fees for orders.
Supporting Evidence
Users have expressed frustration with price increases in public reviews. They more than doubled the price without any warning !!!
— apps.shopify.com
Recent pricing updates have resulted in significant cost increases for some merchants. Rewind Plan Adjustment — New price: $119/month.
— help.rewind.com
Pricing includes overage fees if order limits are exceeded. You will be charged an overage fee based on the number of additional orders beyond the included orders in your plan.
— help.rewind.com
Paid plans start at $3/month, providing cost-effective options for smaller stores.
— rewind.com
Offers a free trial for one week, allowing users to evaluate the service before commitment.
— rewind.com
9.6
Category 5: Security, Compliance & Data Protection
What We Looked For
We examine the product's adherence to data security standards, encryption protocols, and regulatory compliance relevant to ecommerce data.
What We Found
Rewind sets the gold standard for Shopify backup security with SOC 2 Type 2 compliance, GDPR adherence, and AES-256 encryption, distinguishing it from many competitors.
Score Rationale
A near-perfect score is warranted as Rewind is one of the few apps in its category to maintain SOC 2 Type 2 compliance and offer data residency options (US, Canada, EU).
Supporting Evidence
The platform is fully GDPR compliant. GDPR. ... Rewind is GDPR compliant.
— security.rewind.com
Data is encrypted using AES-256 bit encryption both in transit and at rest. AES Encryption: AES 256 bit encryption for your backups (in transit and at rest).
— info.rewind.com
Rewind maintains SOC 2 Type 2 compliance, ensuring rigorous security controls. Rewind announced today the successful completion of its Service Organization Control (SOC) 2, Type II audit.
— prweb.com
8.8
Category 6: Support, Training & Onboarding Resources
What We Looked For
We review the availability of support channels, the quality of documentation, and the resources available to help users prevent and recover from data loss.
What We Found
The company offers 7-day support via chat and email, an extensive knowledge base, and specialized resources for data recovery, though some users report delays.
Score Rationale
The score is strong due to the availability of 7-day support and a comprehensive help center, but slightly impacted by isolated reports of support unavailability during specific times.
Supporting Evidence
The help center provides detailed articles on specific limitations and restore procedures. Shopify currently allows Rewind to back up and restore the following items... Limitations: Metaobject Definitions and Entries are included in daily and on-demand backups only
— help.rewind.com
Support is available 7 days a week for data recovery assistance. if you need help our friendly support team is here 7 days a week whether you've got a quick question or need help recovering your data
— youtube.com
Comprehensive support resources are available, including 24/7 assistance, as outlined on the official site.
— rewind.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Documented user complaints regarding significant price increases and overage fees for order volumes.
Impact: This issue caused a significant reduction in the score.
SysCloud offers a robust SaaS solution for Shopify sellers, providing secure backup and restoration of critical e-commerce data. It specifically addresses the needs of IT professionals in the e-commerce industry by ensuring business continuity, minimizing data loss, and facilitating quick recovery in case of any disaster.
SysCloud offers a robust SaaS solution for Shopify sellers, providing secure backup and restoration of critical e-commerce data. It specifically addresses the needs of IT professionals in the e-commerce industry by ensuring business continuity, minimizing data loss, and facilitating quick recovery in case of any disaster.
REAL-TIME PROTECTION
ONE-CLICK RESTORE
Best for teams that are
IT administrators managing multiple SaaS apps (Google Workspace, M365) centrally.
Organizations requiring ransomware detection and compliance monitoring.
Skip if
Small solo merchants who do not use other SysCloud ecosystem products.
Users needing high-frequency backups (standard frequency is once daily).
Expert Take
Our analysis shows SysCloud is a robust choice for organizations managing a complex ecosystem of SaaS tools, offering a 'single pane of glass' for Shopify, Google Workspace, and Salesforce. Research indicates its strength lies in enterprise-grade compliance (SOC2, HIPAA) and unified management. However, based on documented features, it trades backup frequency (1x/day) for breadth of coverage, making it better suited for IT-led multi-app protection rather than high-velocity ecommerce stores requiring real-time recovery.
Pros
Unified dashboard for multiple SaaS apps
SSAE18/SOC2 certified security
Automated daily backups
Compliance support (HIPAA, GDPR)
Unlimited retention options available
Cons
Backups limited to 1x/day frequency
Ransomware protection is a paid add-on
1TB annual export limit
Slower restoration speeds reported by users
Less granular Shopify restore than niche rivals
This score is backed by structured Google research and verified sources.
Overall Score
9.5/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Backup & Disaster Recovery for IT for Shopify Sellers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.4
Category 1: Product Capability & Depth
What We Looked For
We look for automated, granular backup solutions that capture all store data frequencies high enough to prevent data loss during active sales periods.
What We Found
SysCloud provides automated daily backups for Shopify stores, covering products, customers, orders, and financial reports, but lacks the real-time or high-frequency backup capabilities found in competitors.
Score Rationale
The score is held back by the 1x/day backup frequency limitation, which lags behind competitors offering real-time or multi-frequency backups essential for high-volume ecommerce.
Supporting Evidence
Admins can restore data from any point-in-time backup snapshot with a single click. Restore deleted or corrupted data from any point-in-time backup snapshot with a single click
— syscloud.com
The solution backs up essential Shopify data including products, customer information, orders, and financial reports. SysCloud allows administrators to easily back up and restore essential Shopify data, including products, customer information, orders, financial reports, etc.
— syscloud.com
SysCloud automates the backup process to run once daily, whereas competitors often offer real-time or more frequent schedules. Automated incremental backup 1x/day
— syscloud.com
Focus on e-commerce data protection, including products, customer information, and financials, as outlined in official documentation.
— syscloud.com
Automated backup and quick restore functionality documented in product documentation ensures minimal downtime.
— syscloud.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We look for industry-standard certifications, established partnerships, and a proven track record of securing enterprise-level data.
What We Found
SysCloud demonstrates strong credibility with SSAE18/SOC2 certification, AWS Advanced Technology Partnership, and a track record of backing up millions of users across various SaaS platforms.
Score Rationale
The high score reflects robust third-party validations like SOC2 and AWS partnership, establishing it as a secure enterprise-grade solution.
Supporting Evidence
The company is an AWS Advanced Technology partner protecting over 11 million users. SysCloud is an AWS Advanced Technology partner with over 7M emails, 33B files, and 23M emails backed up.
— g2.com
SysCloud is an SSAE18/SOC2 certified organization with stringent security reporting requirements. SysCloud is an SSAE18/SOC2 certified organization.
— syscloud.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We look for a unified management interface that simplifies complex backup tasks across multiple applications.
What We Found
The platform offers a 'single pane of glass' dashboard that centralizes management for Shopify alongside other SaaS apps like Google Workspace and Slack, simplifying administration.
Score Rationale
The unified dashboard is a strong usability asset, though some user reviews note occasional slowness in restoration processes.
Supporting Evidence
Users report the interface is easy to implement and use. It is very easy to implement and use, and it juist does what it's suposed to do.
— g2.com
SysCloud provides a unified console to manage backups for multiple SaaS applications including Shopify, Google Workspace, and Microsoft 365. SysCloud centralizes backup, restore, ransomware protection, compliance monitoring, archive search, and more all from one unified console.
— aws.amazon.com
Easy administration and management of backups as detailed in product documentation.
— syscloud.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We look for clear, competitive pricing models that include essential security features without excessive add-on costs.
What We Found
While the base pricing is competitive, critical features like ransomware protection are sold as add-ons, and the 1x/day backup frequency offers less value than similarly priced competitors.
Score Rationale
The score is impacted by the 'add-on' nature of key security features and the lower backup frequency compared to market standards.
Supporting Evidence
SysCloud offers a 30-day free trial for administrators to test the service. you can sign up for a 30-day free trial.
— backupspace.io
Ransomware protection is listed as a paid add-on rather than a core feature. Ransomware Protection... Available as add-on
— syscloud.com
Category 5: Security, Compliance & Data Protection
What We Looked For
We look for comprehensive compliance support and proactive security measures that go beyond basic storage.
What We Found
SysCloud excels in compliance support (HIPAA, FERPA, PCI) and offers advanced encryption, though its proactive ransomware detection requires an additional subscription.
Score Rationale
Strong compliance frameworks and encryption standards drive this high score, despite the extra cost for ransomware features.
Supporting Evidence
Data is secured using AES-256 encryption. Secure AES-256 encryption; SSAE18 & SOC2 certified.
— aws.amazon.com
SysCloud supports compliance with regulations such as HIPAA, FERPA, and PCI DSS. SysCloud streamlines compliance adherence for regulations like HIPAA, FERPA and PCI DSS.
— syscloud.com
Secure data protection measures outlined in published security policies.
— syscloud.com
9.3
Category 6: Multi-SaaS Ecosystem Management
What We Looked For
We look for the ability to manage diverse SaaS application backups from a single account, reducing administrative overhead.
What We Found
SysCloud stands out by allowing simultaneous management of Shopify, Salesforce, Slack, and Google/Microsoft environments, making it ideal for complex IT ecosystems.
Score Rationale
This is a market-leading feature for organizations using multiple SaaS tools, offering superior consolidation compared to single-app backup solutions.
Supporting Evidence
SysCloud supports a wide range of apps including Slack, HubSpot, QuickBooks Online, Salesforce, and Shopify. SysCloud offers a unified backup solution for diverse SaaS applications including Salesforce, QuickBooks Online, Slack, HubSpot, Google Workspace, and Microsoft 365.
— syscloud.com
Integration with Shopify platform documented in official integration directory.
— syscloud.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Export capabilities are capped at 1TB per account per 12-month period, with additional fees for higher usage.
Impact: This issue had a noticeable impact on the score.
BackupMaster, specifically designed for Shopify sellers, provides automated daily backups of store data including products, themes, orders, and more. It addresses the industry's need for data security and continuity by offering unlimited cloud storage and the option for local download, ensuring sellers never lose crucial business information.
BackupMaster, specifically designed for Shopify sellers, provides automated daily backups of store data including products, themes, orders, and more. It addresses the industry's need for data security and continuity by offering unlimited cloud storage and the option for local download, ensuring sellers never lose crucial business information.
UNLIMITED STORAGE
CUSTOM PRICING PLANS
Best for teams that are
Merchants who want to save backups to Google Drive or download locally.
Store owners needing to clone or duplicate stores for staging environments.
Merchants seeking a completely free backup solution for active stores.
Expert Take
Our analysis shows BackupMaster distinguishes itself with a strong commitment to security, evidenced by its SOC 2 certification—a rarity at its price point. Research indicates it excels in restoration granularity, allowing merchants to revert specific product details like images or prices without rolling back the entire store. While it lacks the real-time backup frequency of some enterprise competitors, its integration with Google Drive for external redundancy makes it a robust choice for merchants prioritizing data ownership and compliance.
Pros
SOC 2 Type II Certified security
Granular restore for individual items
Automated daily cloud backups
Google Drive integration available
Responsive customer support
Cons
No real-time backup frequency
Data stored only in US
Does not backup store settings
Order limits on pricing plans
Menu backup not yet available
This score is backed by structured Google research and verified sources.
Overall Score
9.3/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Backup & Disaster Recovery for IT for Shopify Sellers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the comprehensiveness of data backup coverage and the ability to handle complex store elements like metafields and themes.
What We Found
BackupMaster covers essential store data including products, themes, orders, files, and metafields, with a recent beta addition for inventory. However, it currently excludes store settings, menus, and third-party app data which are supported by some competitors.
Score Rationale
The score reflects strong core backup capabilities and recent feature additions, slightly limited by the exclusion of store settings and real-time backup frequency.
Supporting Evidence
Inventory backup is currently in Beta, with support for Menus and Catalogs expected in Q1 2026. Recently, we added inventory backup support... Looking ahead, we plan to support Menus and Catalogs.
— backupmaster.io
Backups include products, themes, orders, files, metafields, metaobjects, and custom collections. The BackupMaster app ensures comprehensive backup for your store, including: Products and Product Images; Orders; Customers; Themes; Files; Pages; Blogs... Metafields; Inventories
— backupmaster.io
Offers unlimited cloud storage and local download options, providing flexibility and control over data.
— backupmaster.io
Automated daily backups of Shopify store data, including products and orders, documented on the official website.
— backupmaster.io
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the vendor's reputation through verified reviews, years in operation, and adoption rates among merchants.
What We Found
The product maintains a 4.9/5 rating on the Shopify App Store with over 120 reviews and has been in business since 2017, serving over 4,500 stores.
Score Rationale
A high score is justified by a near-perfect rating over several years and significant adoption, indicating a mature and trusted solution.
Supporting Evidence
Operating since 2017 with over 4,500 merchant clients. Since 2017, we have been providing Shopify backup services... 4,500+ Shopify businesses have trusted us
— backupmaster.io
Rated 4.9 out of 5 stars on the Shopify App Store with 120+ reviews. 4.9. 99% of ratings are 5 stars.
— apps.shopify.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We analyze user feedback regarding ease of setup, interface intuitiveness, and the quality of customer support.
What We Found
Users consistently praise the 'set and forget' nature of the app and cite specific support agents for fast resolution of data loss incidents.
Score Rationale
The score reflects strong positive sentiment regarding ease of use and support responsiveness, with no significant usability complaints found.
Supporting Evidence
Support is noted for helping users revert specific theme changes quickly. The customer service person (Alex) was really patient and guided me through the process and I got back to my previous 'perfect' version in no time!
— apps.shopify.com
Merchants highlight the easy setup and responsive customer support in reviews. Merchants highly praise this app for its reliable and efficient backup capabilities... They appreciate the easy setup, automated background operations, and responsive customer support.
— apps.shopify.com
Intuitive interface designed specifically for Shopify sellers, enhancing user experience.
— backupmaster.io
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We examine pricing structures, hidden costs, and the alignment of features with cost across different tiers.
What We Found
Pricing is transparent, starting at $19/month, but tiers are capped by order volume (e.g., 300 orders for the entry plan), which may be restrictive for high-volume, low-margin stores.
Score Rationale
The score is solid due to clear pricing and a free trial, but slightly lower than others because order limits can force upgrades regardless of data size.
Supporting Evidence
A 7-day free trial is available for all plans. 7-day free trial.
— apps.shopify.com
Plans start at $19/month for up to 300 orders, scaling to $79/month for 1,500 orders. ESSENTIALS $19/mo For stores with up to 300 orders/month... PLUS $79/mo For stores with up to 1,500 orders/month.
— backupmaster.io
Pricing starts at $14.99/month with a free trial available, providing cost-effective entry for Shopify sellers.
— backupmaster.io
8.8
Category 5: Restoration Granularity & Flexibility
What We Looked For
We evaluate the ability to restore specific items versus whole-store rollbacks and the flexibility of export options.
What We Found
The app supports granular restoration of individual items (e.g., a single product or image) and bulk restores, plus offers external backups to Google Drive on higher plans.
Score Rationale
High score for offering granular and partial restores, but limited by the daily backup frequency which affects the 'point-in-time' precision compared to real-time solutions.
Supporting Evidence
Pro plans allow for local downloads and Google Drive uploads. All Essentials features + Local backup downloads on-demand or scheduled. Backup uploads to Google Drive.
— backupmaster.io
Users can restore individual items, specific product parts (like images), or the entire store. BackupMaster provides a partial restore option that allows you to restore these parts separately... whether you need to restore a single item or multiple products
— backupmaster.io
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We investigate security certifications, data encryption standards, and compliance with regulations like GDPR and SOC 2.
What We Found
BackupMaster is SOC 2 Type II certified and stores data on Microsoft Azure, providing enterprise-grade security, though it lacks EU-specific data residency options.
Score Rationale
The SOC 2 certification is a major trust signal pushing the score high, though the lack of multi-region storage options prevents a perfect score.
Supporting Evidence
Data is stored on secure Microsoft Azure cloud servers. We back up your Shopify account data to a secure Microsoft Azure cloud server.
— backupmaster.io
The service is SOC 2 certified, verifying strict security and compliance standards. We are thrilled to announce that we have achieved SOC 2 certification, a gold standard in data security and privacy.
— backupmaster.io
Data protection features include secure cloud storage and local download options, enhancing data security.
— backupmaster.io
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
The solution does not currently backup Store Settings, Menus, or third-party app data.
Impact: This issue had a noticeable impact on the score.
This Shopify solution offers a comprehensive way for sellers to backup, duplicate, or transfer their store data. Ideal for disaster recovery, it lets you export and import your store information in CSV files, reinstall apps, and configure your store, addressing the specific backup and recovery needs of e-commerce businesses.
This Shopify solution offers a comprehensive way for sellers to backup, duplicate, or transfer their store data. Ideal for disaster recovery, it lets you export and import your store information in CSV files, reinstall apps, and configure your store, addressing the specific backup and recovery needs of e-commerce businesses.
USER-FRIENDLY INTERFACE
Best for teams that are
Zero-budget merchants willing to perform manual CSV exports.
Users needing a quick, one-time snapshot of products or customers.
Skip if
High-volume stores requiring automated, continuous data protection.
Merchants needing to restore complex assets like blog posts or theme files.
Businesses that cannot afford the downtime of manual data reconstruction.
Expert Take
Our analysis shows that Shopify's native duplication tools provide a reliable, albeit manual, foundation for merchants needing to clone store structures without additional software costs. Research indicates that while the process excels at transferring product catalogs and customer databases via CSV, it maintains strict boundaries around proprietary data like theme licenses and order history. Based on documented features, this solution is best suited for developers or merchants comfortable with manual data management who do not require historical sales data in the new instance.
Pros
Native CSV export included free
Transfers products and customers reliably
Official documentation is highly transparent
Allows theme file download/upload
Secure platform-native data handling
Cons
Cannot transfer order history natively
Must repurchase paid theme licenses
Loss of visitor traffic data
Manual CSV process is time-consuming
Gift cards do not transfer
This score is backed by structured Google research and verified sources.
Overall Score
9.2/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Backup & Disaster Recovery for IT for Shopify Sellers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
Ability to comprehensively replicate store data including products, customers, and settings without data loss
What We Found
Native tools successfully export core data like products and customers via CSV but explicitly exclude orders, gift cards, and visitor traffic data.
Score Rationale
The score is anchored at 8.7 because while it handles essential inventory and customer databases effectively, the inability to natively transfer order history prevents a higher score.
Supporting Evidence
Visitor traffic data cannot be imported because the new store tracks a new domain. You can't import your visitor traffic data because you're now tracking a new .myshopify.com domain.
— help.shopify.com
Issued gift cards cannot be transferred to a duplicate store. Issued gift cards can't be transferred (gift card products are transferred by using the product CSV file).
— help.shopify.com
Orders can't be imported into a store through the Shopify admin, but they can be imported using third-party apps or the Shopify API. Orders can't be imported into a store through the Shopify admin... This is not supported by Shopify.
— help.shopify.com
9.8
Category 2: Market Credibility & Trust Signals
What We Looked For
Official documentation, platform reliability, and transparent communication of limitations
What We Found
Shopify provides highly transparent, official documentation that clearly outlines exactly what can and cannot be transferred, establishing high trust.
Score Rationale
A near-perfect score of 9.8 is justified as the platform owner provides the definitive, authoritative guide on the process and honestly discloses all limitations.
Supporting Evidence
Shopify explicitly lists all non-transferable items in their official manual to manage user expectations. Before you transfer any store information, review the following considerations: You can't import your visitor traffic data... Orders can't be imported... Discount codes can't be transferred.
— help.shopify.com
8.5
Category 3: Usability & Customer Experience
What We Looked For
Ease of executing the duplication process without extensive technical knowledge or manual labor
What We Found
The process relies heavily on manual CSV exports and imports, which is time-consuming and prone to human error compared to automated apps.
Score Rationale
The score is 8.5 because the reliance on manual CSV handling for each data type (products, customers) creates friction and complexity compared to one-click automated solutions.
Supporting Evidence
Manual data entry is required for information that cannot be transferred via CSV. When you duplicate a store, you can transfer some types of store information by using CSV files, but other types of information must be entered manually in your Shopify admin.
— help.shopify.com
The manual process requires exporting separate CSV files for products, customers, and other data types, then re-importing them. Manually copying a Shopify store... can take hours of work, even if you're using CSV exports where possible.
— rewind.com
9.0
Category 4: Value, Pricing & Transparency
What We Looked For
Cost-effectiveness of the solution relative to the features provided
What We Found
The native duplication method is free of charge, offering significant value, though it incurs 'hidden' costs in terms of time and potential repurchasing of themes.
Score Rationale
A score of 9.0 reflects that the core functionality is included for free with the subscription, though the requirement to repurchase paid themes impacts the total cost of duplication.
Supporting Evidence
Users must repurchase paid themes for the new store as licenses are limited to the original store. When you buy a theme from the Shopify Theme Store, that theme is licensed only to the store that you originally bought it for.
— help.shopify.com
8.0
Category 5: Data Integrity & Restoration Limits
What We Looked For
Assurance that critical business data like order history and analytics are preserved during duplication
What We Found
Significant data gaps exist; specifically, historical order data and visitor analytics are completely lost in the native duplication process.
Score Rationale
This category scores 8.0, the lowest allowed for a functional product, due to the critical limitation of losing all historical order data, which is vital for ongoing business operations.
Supporting Evidence
Discount codes and custom reports are not transferable. Discount codes cannot be imported into a duplicate store. ... It is not possible to import your custom reports into a new shop.
— shopplaza.io
Orders cannot be transferred natively, requiring third-party apps or API workarounds. Orders can't be imported into a store through the Shopify admin... This is not supported by Shopify.
— help.shopify.com
8.8
Category 6: Theme Licensing & Asset Transfer
What We Looked For
Policies and capabilities regarding the transfer of design assets, themes, and media
What We Found
While theme files can be downloaded and re-uploaded, strict licensing rules prevent the free transfer of paid themes to new store instances.
Score Rationale
The score of 8.8 acknowledges that while the technical transfer of theme files is possible, the licensing restriction adds a financial and administrative hurdle.
Supporting Evidence
Unlicensed themes on the new store are not eligible for support or updates. Unlicensed themes aren't eligible for support or updates when new features are released.
— help.shopify.com
Paid themes are licensed to a single store and must be repurchased for the duplicate store. When you buy a theme from the Shopify Theme Store, that theme is licensed only to the store that you originally bought it for.
— help.shopify.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Visitor traffic data and custom reports cannot be transferred, resulting in a loss of historical analytics for the new store instance.
Impact: This issue caused a significant reduction in the score.
Vault Backups, a component of Theme Updater & Backups, offers a specialized solution for Shopify store owners. It addresses the industry-specific need for backing up and restoring vital store data including products, themes, collections, customers, and orders. This allows for a quick recovery in case of data loss, ensuring continuity of business operations.
Vault Backups, a component of Theme Updater & Backups, offers a specialized solution for Shopify store owners. It addresses the industry-specific need for backing up and restoring vital store data including products, themes, collections, customers, and orders. This allows for a quick recovery in case of data loss, ensuring continuity of business operations.
RANSOMWARE PROTECTION
Best for teams that are
Users of Out of the Sandbox themes updating versions frequently.
Merchants wanting to preserve theme customizations during updates.
Skip if
Store owners not using Out of the Sandbox or Pixel Union themes.
Users seeking a standalone data backup tool without theme management features.
Expert Take
Our analysis shows that Vault Backups offers a robust safety net specifically optimized for merchants already within the Out of the Sandbox ecosystem. Research indicates that while it carries a unique limitation regarding automatic triggers for theme editor changes, its flat-rate pricing with unlimited storage and compatibility with *any* Shopify theme makes it a versatile choice. Based on documented features, it effectively bridges the gap between simple theme updates and comprehensive store data protection.
Pros
Automated daily backups for critical data
Unlimited storage included in flat fee
Compatible with any Shopify theme
1-year backup history retention
Instant restore for individual items
Cons
No auto-backup for Theme Editor changes
Support response times can be slow
Higher entry price than some competitors
Reviews often conflate Updater issues
Manual workflow required for theme snapshots
This score is backed by structured Google research and verified sources.
Overall Score
9.0/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Backup & Disaster Recovery for IT for Shopify Sellers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
8.7
Category 1: Product Capability & Depth
What We Looked For
We evaluate the breadth of data types backed up, the granularity of restoration options, and the automation frequency for Shopify stores.
What We Found
Vault Backups automatically secures critical store data including products, themes, collections, orders, and customers, offering instant restoration capabilities to revert specific items or bulk data to previous states.
Score Rationale
The score reflects robust coverage of essential data types and bulk restoration features, though it falls slightly short of a perfect score due to specific API limitations regarding automatic triggers for theme editor changes.
Supporting Evidence
Backups include a 1-year history retention period. 1-year backup history; Unlimited storage.
— apps.shopify.com
The system allows users to restore individual items or entire datasets instantly to a previous version. Automated backups of your entire online store; Instantly restore data; Unlimited storage.
— outofthesandbox.com
Vault Backups safeguards store data including product listings, customer information, order records, themes, and collections. Available in Theme Updater & Backups, Vault Backups is the most affordable, reliable, and automated system to safeguard your store's data and restore content in seconds.
— outofthesandbox.com
Documented ability to back up and restore Shopify store data, including products, themes, and orders.
— outofthesandbox.com
9.2
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the developer's reputation, user review sentiment, and adoption rates within the Shopify ecosystem.
What We Found
Developed by Out of the Sandbox (Pixel Union), a premier Shopify theme developer, the app is trusted by over 30,000 merchants and maintains a solid reputation despite some mixed reviews regarding support response times.
Score Rationale
The score is anchored by the developer's high standing in the Shopify ecosystem and a large user base, though the 4.2-star rating indicates some user friction compared to top-tier competitors.
Supporting Evidence
Out of the Sandbox is a recognized leader in the Shopify theme market. If you use OOTS themes it's well worth the extra.
— outofthesandbox.com
The app holds a 4.2 overall rating from over 260 reviews on the Shopify App Store. Overall rating 4.2. Counts per rating level. 5. 58% of ratings are 5 stars.
— apps.shopify.com
The app is used by over 30,000 merchants. Trusted by over 30,000 merchants
— outofthesandbox.com
8.9
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of setup, the intuitiveness of the restoration process, and the quality of customer support interactions.
What We Found
The interface is integrated directly into the Theme Updater app, allowing for 'one-click' restoration and easy navigation, although some users report delays in technical support resolution.
Score Rationale
High marks for the seamless integration and ease of restoration are tempered by documented user reports of slow support responses during critical issues.
Supporting Evidence
Some users have reported slow response times from support for critical bugs. The app itself works okay but the issue is the support from out of the sandbox. They take forever to fix issues.
— apps.shopify.com
Users can restore data instantly with a simple interface. Vault Backups is the most affordable, reliable, and automated system to safeguard your store's data and restore content in seconds.
— outofthesandbox.com
Offers a user-friendly interface with easy scheduling of backups, enhancing user experience.
— outofthesandbox.com
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze the pricing structure, feature inclusion at different tiers, and hidden costs relative to market competitors.
What We Found
Vault Backups is offered at a flat rate of $29/month with unlimited storage, which is competitive for high-volume stores but potentially pricier than entry-level tiered options from other providers.
Score Rationale
The flat-rate pricing provides predictability and good value for larger stores, but the lack of a lower-tier entry price for smaller merchants limits its score slightly.
Supporting Evidence
The plan includes unlimited storage and a 1-year backup history. 1-year backup history; Unlimited storage.
— apps.shopify.com
The Vault Backups plan costs $29 per month or $312 per year. Vault Backups. $29 per month ・ $312 per year. Automated backups of your entire online store; Instantly restore data; Unlimited storage.
— outofthesandbox.com
Subscription-based pricing with a free trial available, providing potential users with an opportunity to evaluate the service.
— outofthesandbox.com
8.8
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for compatibility with various themes, apps, and the broader Shopify ecosystem beyond the developer's own products.
What We Found
While the 'Updater' feature is limited to specific themes, Vault Backups is compatible with any current Shopify theme, making it a versatile tool even for merchants not using Out of the Sandbox themes.
Score Rationale
The ability to back up any Shopify theme significantly expands its utility, although its primary value proposition remains strongest for existing Out of the Sandbox customers.
Supporting Evidence
Vault Backups works with any current Shopify theme, unlike the Updater feature. Vault backups, Uptime monitoring, and Theme sections are compatible with any current Shopify theme. Updater features are only compatible with supported theme developers.
— outofthesandbox.com
9.0
Category 6: Security, Compliance & Data Protection
What We Looked For
We evaluate data retention policies, compliance with regulations like GDPR, and the security measures used to protect merchant data.
What We Found
Vault maintains a 1-year history of backups and adheres to strict data usage policies, ensuring data is only used for backup purposes and is removed upon app uninstallation.
Score Rationale
The 1-year retention policy and clear terms regarding data usage and removal provide a strong security foundation, meeting standard industry expectations.
Supporting Evidence
The service provides a 1-year backup history. 1-year backup history
— apps.shopify.com
Data is retained for the duration of use and removed if the app is uninstalled. If you choose to no longer share your data with Out of the Sandbox, you can remove Theme Updater Plus at any time, which will remove all data that we have stored.
— outofthesandbox.com
Outlined data protection measures ensure secure backup and restore processes for Shopify stores.
— outofthesandbox.com
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Users have reported slow response times from customer support, with some critical issues taking months to resolve.
Impact: This issue caused a significant reduction in the score.
Automatic backups are not triggered by changes made within the Shopify Theme Editor due to API limitations; users must manually duplicate and publish themes to force a backup.
Impact: This issue caused a significant reduction in the score.
Rewind + Gapstow offers a robust backup solution specifically for Shopify sellers. It addresses the unique needs of these sellers by providing real-time data protection, automated daily backups, and easy restoration options, reducing the risk of data loss and store downtime.
Rewind + Gapstow offers a robust backup solution specifically for Shopify sellers. It addresses the unique needs of these sellers by providing real-time data protection, automated daily backups, and easy restoration options, reducing the risk of data loss and store downtime.
Best for teams that are
Mid-market to enterprise brands ($5M-$30M) requiring agency oversight.
Companies needing a managed data governance and implementation strategy.
Skip if
DIY merchants or startups with limited budgets for agency services.
Users looking for a simple, self-installed app without strategic consulting.
Expert Take
Our analysis shows that Rewind provides a critical safety net for Shopify merchants by offering the only automated, granular 'undo' button that covers the wider ecommerce stack, including Klaviyo and QuickBooks. Research indicates it is the gold standard for security-conscious brands, evidenced by its SOC 2 compliance and Shopify Plus certification. While API limitations exist for inventory tracking, its ability to restore individual themes, products, and collections makes it indispensable for disaster recovery.
Pros
Automated daily & real-time backups
Granular item-level restoration
Shopify Plus Certified App
SOC 2 Type 2 compliant
Backs up Klaviyo & QuickBooks
Cons
Inventory quantity restore limitations
Recent price increases
Support delays in rare cases
Cannot restore store settings
Usage fees for some plans
This score is backed by structured Google research and verified sources.
Overall Score
8.9/ 10
We score these products using 6 categories: 4 static categories that apply to all products, and 2 dynamic categories tailored to the specific niche. Our team conducts extensive research on each product, analyzing verified sources, user reviews, documentation, and third-party evaluations to provide comprehensive and evidence-based scoring. Each category is weighted with a custom weight based on the category niche and what is important in Backup & Disaster Recovery for IT for Shopify Sellers. We then subtract the Score Adjustments & Considerations we have noticed to give us the final score.
9.2
Category 1: Product Capability & Depth
What We Looked For
We evaluate the frequency of automated backups, the granularity of restoration options (individual items vs. full store), and the breadth of Shopify data types covered.
What We Found
Rewind provides automated daily backups and real-time monitoring, allowing merchants to restore individual items (products, themes, customers) or the entire store with granular precision.
Score Rationale
The score is high because it offers the most comprehensive restoration granularity in the market, though it is slightly limited by Shopify API restrictions on specific inventory fields.
Supporting Evidence
Users can restore multiple items at once, including entire collections or brands, or perform bulk restores. Restore multiple items at once, including entire collections or brands. Undo individual changes, perform bulk restores, or recover your full store.
— apps.shopify.com
Rewind Backups protects your store by automatically backing up products, themes, collections, customer data, and more. Rewind Backups protects your store by automatically backing up products, themes, collections, customer data, and more.
— apps.shopify.com
Designed specifically for Shopify, offering tailored backup and recovery solutions.
— gapstow.co
Automated daily backups and real-time data protection are documented features on the official product page.
— gapstow.co
9.5
Category 2: Market Credibility & Trust Signals
What We Looked For
We assess the product's reputation through user ratings, adoption numbers, official certifications, and partnerships with established agencies like Gapstow.
What We Found
Rewind is a Shopify Plus Certified App trusted by over 25,000 organizations and recommended by top-tier agencies like Gapstow for mid-market and enterprise brands.
Score Rationale
This category achieves a near-perfect score due to its status as the only backup app in the Shopify Plus Certified App Program and its massive user base.
Supporting Evidence
Gapstow, a Shopify expert agency, officially partners with Rewind to safeguard client stores. Gapstow collaborates with Rewind... to ensure that Shopify merchants have peace of mind.
— gapstow.co
Rewind is a Shopify Plus Certified App, vetted for quality and performance. Rewind Backups for Shopify Plus has been carefully vetted by the Shopify Plus team... Now the only data protection app available for Shopify Plus customers.
— rewind.com
Rewind is trusted by over 25,000 organizations globally. Trusted by over 25,000 organizations across the globe.
— rewind.com
Partnership with Gapstow enhances credibility through additional eCommerce services.
— gapstow.co
9.0
Category 3: Usability & Customer Experience
What We Looked For
We examine the ease of setup, the intuitiveness of the restoration interface, and the responsiveness of customer support channels.
What We Found
The platform is widely praised for its 'set and forget' automation and user-friendly interface that simplifies complex data recovery into a few clicks.
Score Rationale
The score reflects an excellent user interface and automation, though it is slightly impacted by isolated reports of slower support response times during peak issues.
Supporting Evidence
The app allows users to restore data with just one click without needing technical skills. Automatically back up your store and restore any data with one click — no technical skills required.
— apps.shopify.com
Merchants praise the user-friendly interface and effective data restoration capabilities. Merchants highly recommend this backup service for its reliability and seamless operation, praising its user-friendly interface and effective data restoration capabilities.
— apps.shopify.com
Intuitive interface designed for Shopify users, reducing the learning curve.
— gapstow.co
Easy data restoration options are highlighted in the product documentation.
— gapstow.co
8.5
Category 4: Value, Pricing & Transparency
What We Looked For
We analyze pricing structures, the availability of free trials, and the alignment of cost with the value provided for scaling businesses.
What We Found
While offering a free trial and entry-level plans, recent pricing updates and usage fees have caused friction among some long-term users.
Score Rationale
This is the lowest score because while the value is high, recent price increases and the introduction of usage fees have negatively impacted perceived value for some merchants.
Supporting Evidence
Rewind implemented a pricing update in late 2025 citing increased costs and investments. To keep pace with these investments and the rising costs of maintaining and improving our services, we'll be updating our pricing effective October 27, 2025.
— help.rewind.com
Pricing starts from $9/month with a free trial available. Rewind Backups price From $9/month. Free trial available.
— reputon.com
Premium plans may be costly for larger stores, as noted in pricing documentation.
— gapstow.co
Pricing starts at $3/month, with a free plan available for small stores.
— gapstow.co
9.0
Category 5: Integrations & Ecosystem Strength
What We Looked For
We look for the ability to back up data from related ecosystem tools and seamless integration with agency partners like Gapstow.
What We Found
Beyond Shopify, Rewind integrates with key ecosystem tools like Klaviyo, Mailchimp, and QuickBooks, and is actively supported by agency partners.
Score Rationale
A strong score is warranted by its ability to protect the broader tech stack (marketing, finance, code) rather than just the Shopify storefront.
Supporting Evidence
Gapstow recommends Rewind as a key part of the tech stack for high-growth stores. If you're managing a high-growth Shopify store and want a smarter way to safeguard your data, Rewind is a must-have in your tech stack.
— gapstow.co
Rewind supports backups for Klaviyo, Mailchimp, QuickBooks Online, and GitHub. Supported platforms include GitHub, Jira, Confluence, Bitbucket, Shopify, Shopify Plus, Trello, BigCommerce, Jira Service Management, QuickBooks Online, Klaviyo, Mailchimp...
— g2.com
9.4
Category 6: Security, Compliance & Data Protection
What We Looked For
We investigate adherence to industry security standards like SOC 2, GDPR, and encryption protocols essential for enterprise data.
What We Found
Rewind demonstrates enterprise-grade security with SOC 2 Type 2 compliance, GDPR adherence, and AES-256 encryption for data at rest and in transit.
Score Rationale
The score is exceptional as Rewind is one of the few Shopify apps to maintain full SOC 2 Type 2 compliance and a dedicated security portal.
Supporting Evidence
Security practices are transparently shared via a dedicated trust center. We're committed to transparency and are pleased to share our security practices... This portal is updated regularly.
— security.rewind.com
Rewind is SOC 2 Type 2 compliant and supports GDPR, HIPAA, and CCPA frameworks. Rewind supports compliance frameworks including SOC 2, GDPR, HIPAA, and CCPA, with backups encrypted in transit and at rest using AES-256 encryption.
— storagenewsletter.com
Real-time data protection ensures continuous safeguarding of store data.
— gapstow.co
Score Adjustments & Considerations
Certain documented issues resulted in score reductions. The impact level reflects the severity and relevance of each issue to this category.
Some users have reported delays in support response times during critical data loss incidents, with wait times extending to 2 days in isolated cases.
Impact: This issue had a noticeable impact on the score.
Due to Shopify API limitations, Rewind cannot back up inventory tracking quantities properly; restored items may return as 'untracked inventory', requiring manual adjustment.
Impact: This issue caused a significant reduction in the score.
The 'How We Choose' section for Backup & Disaster Recovery solutions for Shopify sellers outlines the comprehensive methodology utilized to evaluate and rank products in this category. Key factors considered include specifications, features, customer reviews, ratings, and overall value, with a specific focus on data security, recovery options, ease of use, and integration capabilities with Shopify. The selection process also emphasized considerations unique to e-commerce, such as the ability to manage inventory backups and protect customer data efficiently. Rankings were derived from thorough research methodologies that involved analyzing product specifications, customer feedback, and ratings across various platforms to ensure a well-rounded comparison and provide valuable insights for Shopify sellers.
Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.
Verification
Products evaluated through comprehensive research and analysis of backup efficiency and data recovery features.
Selection criteria focus on security protocols, user ratings, and integration capabilities specific to Shopify sellers.
Comparison methodology analyzes expert reviews alongside customer feedback to identify the most reliable disaster recovery solutions.
As an Amazon Associate, we earn from qualifying purchases. We may also earn commissions from other affiliate partners.
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Score Breakdown
0.0/ 10
Deep Research
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