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Best Application Performance Monitoring (APM) for Ecommerce Brands of 2026 - 10 Top Rated

Albert Richer
Curated by :
Albert Richer
Updated Jan 26, 2026

This content comes from a larger topic — view everything in Application Performance Monitoring (APM) Tools. Other Software products for Ecommerce Businesses.

Other Software products for Ecommerce Businesses.

Application Performance Monitoring (APM) for Ecommerce Brands
Albert Richer

Evaluating Application Performance Monitoring (APM) Tools for E-commerce: Insights from Recent Market Research As a research analyst diving into the world of Application Performance Monitoring (APM) tools for e-commerce brands, it’s evident that not all solutions are created equal. Comparative analysis of product specifications shows that platforms like New Relic and Datadog frequently score high on user satisfaction, often being highlighted in expert roundups for their intuitive interfaces and robust monitoring capabilities. Interestingly, customer feedback trends indicate that while many users appreciate advanced analytics features, the true value lies in real-time performance metrics—something that tools like Dynatrace excel at. Industry reports suggest that a notable 60% of e-commerce professionals prioritize ease of integration over extensive feature lists, making simpler solutions like AppDynamics increasingly popular among small to mid-sized retailers. However, many consumers also note that some of the more expensive platforms, while packed with features, may not deliver proportional benefits—leaving users wondering if they really need that extra layer of complexity. For instance, a recent study found that businesses using APM tools with excellent user experience saw a 30% increase in conversion rates, according to research by Forrester. Evaluating Application Performance Monitoring (APM) Tools for E-commerce: Insights from Recent Market Research As a research analyst diving into the world of Application Performance Monitoring (APM) tools for e-commerce brands, it’s evident that not all solutions are created equal.

Similar Categories
1
Expert Score
9.8 / 10
732
142
BOOSTS UX
ENTERPRISE READY
1
Sentry APM for Ecommerce
9.8

Sentry APM for Ecommerce

Sentry APM for Ecommerce
View Website
Sentry's Application Performance Monitoring (APM) Solution is tailored to meet the needs of ecommerce brands. It aids in identifying bottlenecks, specific errors, and transactions, providing down-to-the-code-level details for issue resolution. It's perfect for ecommerce businesses that depend heavily on site performance, user experience, and immediate troubleshooting to ensure smooth operations.
Sentry's Application Performance Monitoring (APM) Solution is tailored to meet the needs of ecommerce brands. It aids in identifying bottlenecks, specific errors, and transactions, providing down-to-the-code-level details for issue resolution. It's perfect for ecommerce businesses that depend heavily on site performance, user experience, and immediate troubleshooting to ensure smooth operations.
BOOSTS UX
ENTERPRISE READY

Best for teams that are

  • Frontend and mobile developers debugging code errors
  • Ecommerce teams focused on checkout user experience
  • Developers needing deep code-level stack traces

Skip if

  • Ops teams needing deep infrastructure or server monitoring
  • Users looking for network-level performance analysis
  • Enterprises needing full-stack backend infrastructure views

Expert Take

Our analysis shows Sentry stands out for ecommerce by bridging the gap between frontend user frustration and backend errors. Research indicates its 'Session Replay' feature allows teams to watch the exact moment a customer abandons a cart, while distributed tracing links that event to the specific API failure. With dedicated support for Shopify Hydrogen, it is uniquely positioned for modern headless commerce stacks.

Pros

  • Full-stack visibility (Frontend + Backend)
  • Session Replay for visual debugging
  • Deep Shopify Hydrogen integration
  • Generous free developer tier
  • SOC 2 Type II & HIPAA compliant

Cons

  • Volume-based pricing scales expensively
  • Minidumps cost 5x standard events
  • Alerting configuration can be complex
  • Steep learning curve for non-devs
  • Limited data retention on lower plans
2
Expert Score
9.7 / 10
648
101
RAPID DEPLOYMENT
2
Elastic APM OpenTelemetry
9.7

Elastic APM OpenTelemetry

Elastic APM OpenTelemetry
View Website
Elastic APM OpenTelemetry is tailored for Ecommerce brands, offering a standardized, open-source solution for application performance monitoring. It's designed to ingest and analyze OpenTelemetry data, providing a rich context across all data, thereby enabling Ecommerce brands to understand their application's performance and troubleshoot issues swiftly.
Elastic APM OpenTelemetry is tailored for Ecommerce brands, offering a standardized, open-source solution for application performance monitoring. It's designed to ingest and analyze OpenTelemetry data, providing a rich context across all data, thereby enabling Ecommerce brands to understand their application's performance and troubleshoot issues swiftly.
RAPID DEPLOYMENT

Best for teams that are

  • Teams already using the ELK Stack (Elasticsearch/Kibana)
  • Cost-sensitive projects willing to self-host for free
  • Organizations prioritizing OpenTelemetry standards

Skip if

  • Teams wanting a fully managed SaaS with zero maintenance
  • Users needing immediate AI-driven root cause analysis
  • Small teams unable to manage the Elastic stack infrastructure

Expert Take

Our analysis shows Elastic APM distinguishes itself by treating OpenTelemetry as a first-class citizen with native OTLP support, rather than just a compatibility layer. Research indicates the integration of the Elasticsearch Relevance Engine (ESRE) into its AI Assistant provides superior context-aware troubleshooting compared to standard chatbots. Based on documented features, the 'Elastic Distributions of OpenTelemetry' (EDOT) offer a compelling middle ground, giving users the open standards of OTel with the enhanced data richness of proprietary agents.

Pros

  • Native OpenTelemetry protocol (OTLP) support
  • Leader in 2024 Gartner Magic Quadrant
  • AI Assistant with generative AI insights
  • Flexible consumption-based pricing model
  • Elastic Distributions of OpenTelemetry (EDOT)

Cons

  • Steep learning curve for beginners
  • High cardinality data increases costs
  • Complex setup for non-technical teams
  • Some OTel features in technical preview
  • Requires expertise to manage effectively
3
Expert Score
9.6 / 10
647
86
3
eG Enterprise APM
9.6

eG Enterprise APM

eG Enterprise APM
View Website
eG Enterprise's Application Performance Monitoring (APM) solution is tailored specifically for ecommerce brands. It is designed to proactively monitor, optimize, and resolve issues swiftly and efficiently, ensuring that ecommerce platforms are always at the peak of their performance, especially during high-traffic periods like holidays.
eG Enterprise's Application Performance Monitoring (APM) solution is tailored specifically for ecommerce brands. It is designed to proactively monitor, optimize, and resolve issues swiftly and efficiently, ensuring that ecommerce platforms are always at the peak of their performance, especially during high-traffic periods like holidays.

Best for teams that are

  • Enterprises managing Citrix or VDI alongside web apps
  • Admins needing a single view of hybrid legacy and cloud infra
  • IT teams requiring automated root-cause diagnosis

Skip if

  • Purely cloud-native DevOps teams focused on code
  • Developers seeking lightweight error tracking tools
  • Small businesses needing a low-cost, simple monitoring tool

Expert Take

Our analysis shows eG Enterprise stands out for its 'converged' approach, seamlessly unifying APM with deep infrastructure and VDI monitoring (specifically Citrix) in a way few competitors do. Research indicates its OS-based licensing model offers significant cost predictability compared to standard consumption-based pricing. Based on documented features, it is particularly strong for enterprises requiring full-stack visibility across legacy on-premise systems and modern cloud architectures simultaneously.

Pros

  • Unified monitoring for 500+ technology stacks
  • Cost-effective OS-based licensing model
  • Deep expertise in Citrix/VDI monitoring
  • Patented AIOps for automated root cause analysis
  • SOC 2 Type 2 and ISO 27001 certified

Cons

  • Steep learning curve for new users
  • Complex initial setup and configuration
  • Dashboard customization can be limited
  • Perceived as expensive for small deployments
  • TCP latency monitoring needs improvement
4
Expert Score
9.6 / 10
706
66
ECOMMERCE OPTIMIZED
COST EFFECTIVE
4
InfluxData APM
9.6

InfluxData APM

InfluxData APM
View Website
InfluxData's Application Performance Monitoring (APM) is specifically tailored to the needs of ecommerce brands, offering real-time monitoring and troubleshooting for application performance. With its capability to use synthetic transaction monitoring, real user monitoring, and distributed tracing, it enables ecommerce professionals to ensure smooth transaction flows, optimal user experience, and quick identification of performance bottlenecks.
InfluxData's Application Performance Monitoring (APM) is specifically tailored to the needs of ecommerce brands, offering real-time monitoring and troubleshooting for application performance. With its capability to use synthetic transaction monitoring, real user monitoring, and distributed tracing, it enables ecommerce professionals to ensure smooth transaction flows, optimal user experience, and quick identification of performance bottlenecks.
ECOMMERCE OPTIMIZED
COST EFFECTIVE

Best for teams that are

  • Engineers wanting DIY control over metrics storage and retention
  • Teams dealing with high-cardinality time-series data
  • Developers preferring open-source based custom solutions

Skip if

  • Teams seeking a turnkey, zero-config APM solution
  • Organizations with limited engineering resources for maintenance
  • Users wanting pre-built, out-of-the-box application dashboards

Expert Take

InfluxData's APM stands out in the ecommerce sector due to its specific focus on transactional data and user experience, crucial elements in the ecommerce industry. It effectively fills the gap between technical performance data and business impact, enabling brands to optimize their applications to drive better customer engagement and sales. Industry professionals appreciate its high scalability, ease of use, and the ability to trace issues down to the code level, which is invaluable in high-speed ecommerce environments.

Pros

  • Real-time monitoring
  • Synthetic transaction monitoring
  • Distributed tracing
  • Optimized for ecommerce
  • Easy integration

Cons

  • Requires technical knowledge
  • No preset pricing
  • Limited customization
5
Expert Score
9.4 / 10
724
168
5
NetScout APM
9.4

NetScout APM

NetScout APM
View Website
NetScout's Application Performance Monitoring (APM) solution is designed to meet the unique needs of Ecommerce brands. It provides real-time IT environment monitoring, ensuring performance standards and improving customer experience by detecting and resolving issues quickly.
NetScout's Application Performance Monitoring (APM) solution is designed to meet the unique needs of Ecommerce brands. It provides real-time IT environment monitoring, ensuring performance standards and improving customer experience by detecting and resolving issues quickly.

Best for teams that are

  • Large enterprises with complex hybrid network architectures
  • NetOps and SecOps teams needing packet-level visibility
  • Organizations requiring carrier-grade service assurance

Skip if

  • Cloud-native startups needing code-level profiling
  • Developers seeking stack trace debugging tools
  • Small ecommerce shops with simple hosting environments

Expert Take

Our analysis shows that NetScout nGeniusONE stands out for its 'Smart Data' approach, which leverages deep packet inspection to monitor application performance without the overhead of intrusive agents. Research indicates this method is particularly effective for large-scale enterprises requiring granular visibility into both network and application layers simultaneously. Based on documented features, its ability to double as a security tool by using the same packet data for threat detection offers a unique consolidated value proposition for complex hybrid environments.

Pros

  • Agentless deep packet inspection technology
  • Scales to 10Gbps+ line rates
  • Unified performance and security visibility
  • High ROI for large enterprises
  • Granular service dependency mapping

Cons

  • Steep learning curve and complexity
  • High cost prohibitive for SMBs
  • Requires specialized expertise to manage
  • UI described as non-intuitive
  • Opaque pricing model (quote-based)
6
Expert Score
9.3 / 10
485
131
SEAMLESS INTEGRATION
6
DataDog Modern Application Performance Monitoring
9.3

DataDog Modern Application Performance Monitoring

DataDog Modern Application Performance Monitoring
View Website
DataDog APM is an innovative SaaS solution tailored to meet the specific needs of Ecommerce brands. It provides real-time monitoring of service health metrics, distributed traces, and code performance, empowering Ecommerce brands to promptly identify and address performance bottlenecks or issues, resulting in improved user experience and ultimately, increased sales.
DataDog APM is an innovative SaaS solution tailored to meet the specific needs of Ecommerce brands. It provides real-time monitoring of service health metrics, distributed traces, and code performance, empowering Ecommerce brands to promptly identify and address performance bottlenecks or issues, resulting in improved user experience and ultimately, increased sales.
SEAMLESS INTEGRATION

Best for teams that are

  • Cloud-native DevOps teams managing complex microservices
  • Mid-to-large enterprises needing unified observability
  • Teams requiring extensive integrations (800+)

Skip if

  • Small teams with limited budgets due to potential cost sprawl
  • Legacy on-premise stacks requiring minimal configuration
  • Non-technical users wanting a simple, set-and-forget tool

Expert Take

Our analysis shows Datadog stands out for its massive ecosystem of over 1,000 integrations, allowing it to serve as a true 'single pane of glass' for modern stacks. Research indicates it consistently leads the market in capability, evidenced by its 5-year run as a Gartner Magic Quadrant Leader. While the high-water mark billing model requires careful management, the depth of its AI-driven insights and continuous profiling offers unmatched visibility for complex enterprise environments.

Pros

  • Unified platform with 1,000+ integrations
  • Leader in Gartner Magic Quadrant 2025
  • End-to-end distributed tracing capabilities
  • AI-powered root cause analysis (Bits AI)
  • HIPAA and SOC 2 Type II compliant

Cons

  • Complex high-water mark billing model
  • Expensive for high-scale custom metrics
  • No live chat support for HIPAA accounts
  • Steep learning curve for advanced features
  • Separate costs for logs and retention
7
Expert Score
9.3 / 10
473
79
7
IBM APM for Ecommerce
9.3

IBM APM for Ecommerce

IBM APM for Ecommerce
View Website
IBM’s Application Performance Management (APM) solution is an ideal tool for ecommerce brands, providing real-time insights into app performance and user experience. Its capabilities help ecommerce businesses to optimize their applications, enhance user experiences, and ultimately drive sales.
IBM’s Application Performance Management (APM) solution is an ideal tool for ecommerce brands, providing real-time insights into app performance and user experience. Its capabilities help ecommerce businesses to optimize their applications, enhance user experiences, and ultimately drive sales.

Best for teams that are

  • High-volume ecommerce using Kubernetes and microservices
  • Teams needing real-time 1-second granularity without sampling
  • Enterprises requiring automated full-stack discovery

Skip if

  • Small static websites with low traffic volume
  • Teams seeking a simple low-cost tool for basic monitoring
  • Users heavily invested in legacy monitoring without modernization

Expert Take

Our analysis shows that IBM Instana stands out for e-commerce due to its uncompromising 1-second metric granularity and unsampled tracing. Research indicates this architecture is critical for high-volume retail environments where even brief visibility gaps can result in significant revenue loss. Based on documented case studies with major retailers like SIXT and Sterling OMS, it offers proven reliability during peak events like Black Friday that few competitors can match.

Pros

  • 1-second metric granularity (Real-time)
  • Zero-configuration automated discovery
  • Unsampled full-stack distributed tracing
  • Deep IBM WebSphere & SAP integration
  • Proven high-scale retail performance

Cons

  • Steep learning curve for beginners
  • Expensive for small businesses
  • User interface can be complex
  • Log management features need maturity
  • Documentation can feel incomplete
8
Expert Score
9.0 / 10
427
73
REAL-TIME INSIGHTS
SCALABLE SOLUTIONS
8
Salesforce APM
9.0

Salesforce APM

Salesforce APM
View Website
Salesforce APM is a powerful tool for ecommerce brands, offering comprehensive application performance monitoring. It effectively tracks and optimizes your app's speed, uptime, and reliability, thereby enhancing user experience and boosting sales. Its seamless integration with Salesforce's suite of products makes it a go-to solution for businesses in the ecommerce domain.
Salesforce APM is a powerful tool for ecommerce brands, offering comprehensive application performance monitoring. It effectively tracks and optimizes your app's speed, uptime, and reliability, thereby enhancing user experience and boosting sales. Its seamless integration with Salesforce's suite of products makes it a go-to solution for businesses in the ecommerce domain.
REAL-TIME INSIGHTS
SCALABLE SOLUTIONS

Best for teams that are

  • Enterprises heavily reliant on Salesforce Commerce Cloud
  • Teams needing visibility into Salesforce API limits and events
  • Developers optimizing Salesforce-specific page load speeds

Skip if

  • Businesses monitoring non-Salesforce microservices
  • Teams needing general-purpose full-stack infrastructure monitoring
  • Organizations looking for a standalone, vendor-agnostic APM

Expert Take

Our analysis shows that Salesforce APM (via Scale Center and Event Monitoring) offers unmatched visibility into the platform's unique multi-tenant constraints. Unlike external tools, it natively diagnoses 'black box' issues like row locks, concurrent Apex errors, and governor limit exhaustion. While the pricing model is steep for some, research indicates it is the only solution that provides this depth of internal platform telemetry.

Pros

  • Native visibility into governor limits
  • Detects row locks and concurrency issues
  • Real-time metrics via Scale Center
  • Granular forensic audit logs
  • AI-driven code insights (ApexGuru)

Cons

  • Expensive percentage-based pricing
  • Raw logs require visualization tools
  • Scale Center limited to top editions
  • No API for Scale Center data
  • Complex setup for full observability
9
Expert Score
8.8 / 10
733
33
HIGH SATISFACTION
DETAILED ANALYTICS
9
AWS APM
8.8

AWS APM

AWS APM
View Website
AWS APM, an Application Performance Monitoring solution, is particularly beneficial for ecommerce brands. It aids in identifying and resolving performance issues in real time, ensuring a smooth user experience. This is essential for ecommerce platforms that are highly dependent on seamless site performance.
AWS APM, an Application Performance Monitoring solution, is particularly beneficial for ecommerce brands. It aids in identifying and resolving performance issues in real time, ensuring a smooth user experience. This is essential for ecommerce platforms that are highly dependent on seamless site performance.
HIGH SATISFACTION
DETAILED ANALYTICS

Best for teams that are

  • Organizations with 100% AWS-based infrastructure
  • Serverless and Lambda-heavy application architectures
  • Cost-conscious teams utilizing existing AWS credits

Skip if

  • Multi-cloud or hybrid environments requiring unified views
  • Teams wanting polished, out-of-the-box UI dashboards
  • Developers needing deep code profiling outside AWS SDKs

Expert Take

Our analysis shows that AWS APM has significantly matured with the introduction of CloudWatch Application Signals, effectively bridging the gap between infrastructure metrics and application traces. Research indicates that for AWS-centric workloads, the native integration offers unmatched convenience, allowing for zero-touch instrumentation of Lambda and containerized applications. While the UI may lag behind specialized competitors, the ability to correlate telemetry with underlying AWS infrastructure data provides a unique advantage for operational troubleshooting.

Pros

  • Native zero-config AWS integration
  • Supports OpenTelemetry standards
  • Pay-as-you-go pricing model
  • Enterprise-grade security & compliance
  • Auto-instrumentation for major languages

Cons

  • Complex pricing can cause bill shock
  • UI less intuitive than competitors
  • Steep learning curve for advanced features
  • Tracing limited outside AWS ecosystem
  • Disjointed navigation between tools
10
Expert Score
8.5 / 10
568
131
10
New Relic APM
8.5

New Relic APM

New Relic APM
View Website
New Relic APM is a powerful, industry-specific application monitoring tool perfect for Ecommerce brands. It provides real-time performance insights, error tracking, and bottleneck detection, enabling businesses to optimize their applications, improve customer experience, and ultimately, increase sales.
New Relic APM is a powerful, industry-specific application monitoring tool perfect for Ecommerce brands. It provides real-time performance insights, error tracking, and bottleneck detection, enabling businesses to optimize their applications, improve customer experience, and ultimately, increase sales.

Best for teams that are

  • Engineering teams needing deep code-level diagnostics
  • Complex distributed systems requiring full transaction tracing
  • Organizations wanting a mature, all-in-one observability platform

Skip if

  • Startups with high data volume but limited budgets
  • Teams preferring host-based pricing over user-based pricing
  • Users wanting a simple tool without complex configuration

Expert Take

Our analysis shows New Relic stands out for its uncompromising depth, offering a true all-in-one platform that spans APM, infrastructure, and security. Research indicates it is one of the few observability platforms with FedRAMP Moderate authorization, making it a top choice for regulated industries. While the learning curve is steep, the generous 100GB free tier allows teams to experience enterprise-grade tools without upfront cost.

Pros

  • FedRAMP Moderate & SOC 2 Type 2 certified
  • Generous free tier with 100GB/month ingest
  • Massive ecosystem with 780+ integrations
  • Full-stack observability in one platform
  • 12-time Gartner Magic Quadrant Leader

Cons

  • Steep learning curve for beginners
  • Unpredictable costs at scale
  • Unexpected log ingestion charges
  • Resource-intensive agents (CPU/Memory)
  • Complex UI and dashboard configuration

Product Comparison

Product Has Mobile App Has Free Plan Has Free Trial Integrates With Zapier Has Public API Live Chat Support SOC 2 or ISO Certified Popular Integrations Supports SSO Starting Price
1 Sentry APM for Ecommerce
Yes Yes Yes - 14 days Yes Yes Yes SOC 2 GitHub, Slack, Jira Yes $26/month
2 Elastic APM OpenTelemetry
No Yes Yes - 14 days No Yes Email/Ticket only Not specified Kibana, Logstash, Beats Yes Free
3 eG Enterprise APM
No No Contact for trial No Enterprise API only Email/Ticket only Not specified Citrix, VMware, Microsoft Enterprise plans only Contact for pricing
4 InfluxData APM
No Yes Yes - 14 days No Yes Email/Ticket only Not specified Grafana, Telegraf, Kapacitor Enterprise plans only Free
5 NetScout APM
No No Contact for trial No Enterprise API only Email/Ticket only Not specified Cisco, VMware, Microsoft Enterprise plans only Contact for pricing
6 DataDog Modern Application Performance Monitoring
Yes No Yes - 14 days Yes Yes Yes SOC 2 Slack, AWS, Azure Yes Contact for pricing
7 IBM APM for Ecommerce
No No Contact for trial No Enterprise API only Email/Ticket only ISO 27001 IBM Cloud, AWS, Azure Yes Contact for pricing
8 Salesforce APM
Yes No Contact for trial Yes Yes Email/Ticket only SOC 2 Salesforce, Slack, Google Workspace Yes Contact for pricing
9 AWS APM
No No Yes - 12 months (AWS Free Tier) No Yes Email/Ticket only SOC 2 AWS Lambda, AWS EC2, AWS S3 Yes Pay-as-you-go
10 New Relic APM
Yes Yes Yes - 30 days Yes Yes Yes SOC 2 AWS, Azure, Google Cloud Yes Free
1

Sentry APM for Ecommerce

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
GitHub, Slack, Jira
Supports SSO
Yes
Starting Price
$26/month
2

Elastic APM OpenTelemetry

Has Mobile App
No
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
No
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Kibana, Logstash, Beats
Supports SSO
Yes
Starting Price
Free
3

eG Enterprise APM

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
Enterprise API only
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Citrix, VMware, Microsoft
Supports SSO
Enterprise plans only
Starting Price
Contact for pricing
4

InfluxData APM

Has Mobile App
No
Has Free Plan
Yes
Has Free Trial
Yes - 14 days
Integrates With Zapier
No
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Grafana, Telegraf, Kapacitor
Supports SSO
Enterprise plans only
Starting Price
Free
5

NetScout APM

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
Enterprise API only
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
Not specified
Popular Integrations
Cisco, VMware, Microsoft
Supports SSO
Enterprise plans only
Starting Price
Contact for pricing
6

DataDog Modern Application Performance Monitoring

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Yes - 14 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Slack, AWS, Azure
Supports SSO
Yes
Starting Price
Contact for pricing
7

IBM APM for Ecommerce

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
No
Has Public API
Enterprise API only
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
ISO 27001
Popular Integrations
IBM Cloud, AWS, Azure
Supports SSO
Yes
Starting Price
Contact for pricing
8

Salesforce APM

Has Mobile App
Yes
Has Free Plan
No
Has Free Trial
Contact for trial
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
SOC 2
Popular Integrations
Salesforce, Slack, Google Workspace
Supports SSO
Yes
Starting Price
Contact for pricing
9

AWS APM

Has Mobile App
No
Has Free Plan
No
Has Free Trial
Yes - 12 months (AWS Free Tier)
Integrates With Zapier
No
Has Public API
Yes
Live Chat Support
Email/Ticket only
SOC 2 or ISO Certified
SOC 2
Popular Integrations
AWS Lambda, AWS EC2, AWS S3
Supports SSO
Yes
Starting Price
Pay-as-you-go
10

New Relic APM

Has Mobile App
Yes
Has Free Plan
Yes
Has Free Trial
Yes - 30 days
Integrates With Zapier
Yes
Has Public API
Yes
Live Chat Support
Yes
SOC 2 or ISO Certified
SOC 2
Popular Integrations
AWS, Azure, Google Cloud
Supports SSO
Yes
Starting Price
Free

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How We Rank Products

Our Evaluation Process

The "How We Choose" section for Application Performance Monitoring (APM) products for ecommerce brands outlines the rigorous methodology used to evaluate and rank these tools. Key factors considered include specifications, features, customer reviews, and ratings, with an emphasis on performance metrics critical to the ecommerce sector, such as real-time monitoring, integration capabilities, and user experience. The selection process also takes into account value for money, as ecommerce brands often require scalable solutions that can adapt to varying traffic loads. Rankings were determined by analyzing a comprehensive dataset from product specifications, aggregated customer feedback, and comparative research on pricing and performance, ensuring an objective assessment of each product's strengths and weaknesses in the context of ecommerce needs.

Overall scores reflect relative ranking within this category, accounting for which limitations materially affect real-world use cases. Small differences in category scores can result in larger ranking separation when those differences affect the most common or highest-impact workflows.

Verification

  • Products evaluated through comprehensive research and analysis of performance metrics specific to ecommerce brands.
  • Rankings based on an in-depth analysis of user reviews, expert ratings, and industry benchmarks.
  • Selection criteria focus on critical APM features that enhance the performance and reliability of ecommerce applications.
How We Evaluate Products

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Score Breakdown

0.0 / 10

What This Award Means